Company Description

Company Overview

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking an Account Manager to join our Logistics Operation at our Corby based site. 

You will be responsible for providing excellent client service across all business streams, whilst proposing cost saving and business improvement initiatives and best practice.

This is a full time, permanent position working Monday to Friday 9am to 5pm. We’re offering a competitive salary and the opportunity to work with a market leader.

Duties as follows: 

Reporting:

Dashboard - check, update and commentaryDaily Status ReportsWeekly & Period client reporting - monitoring if checked and published on timeInternal corporate reporting

Commercials:

Weekly Budget Report and Activity ReportingPeriod Invoices (creation, issue and payments)Period Finance Pack & PresentationCost Per Item analysis and updateBudget for new financial yearKPIs - yearly review / service variation and weekly / period monitoring + reporting

Administrative & Operational Processes:

Monitoring inbound process and putaway  Monitoring stockholding movements, including slow/non moving stock and item file maintenanceMonitoring despatch ProcessesMonitoring disposal ProcessQueries and Enquiries (types: Stock Reconciliation, Customer Care, Supply Chain, Carrier,  Suppliers, Disposal / Waste Legal, iForce Auctions, transport, internal operational and commercial)Monitoring QC InspectionAdditional Activities – reworks, QA reworks, end of line clearance and other referencesMonitoring Returns processes and ReSCU maintenanceService variation - Quotes, briefs and charges

Client Relationship:

 Daily callsWeekly & Period reviewsQuarterly ReviewsQA Team visits and requestsAd-hoc client & supplier visits

Product Line:

Upload of new linesUpload of old lines - update of prices, line locations, 2 Man flag and other parametersChanges to RTV agreementsSet up of QC inspection and maintenance of client set up on ReSCUProduct RECALL process

Team Management:

1-2-1s and Performance Reviews with Account ExecutiveTeam Objective Setting and ReviewTeam meetings and briefingsTeam support on suppliers issues and query resolutionAdmin / office processes - review, monitoring, changing if requiredManage team of wide spectrum of skillset and tasks to deliver service excellence

Projects:

Project work - tasks within projects (internal and external)System developments and testingOrganic growth - analysis of potential recovery options, coordination of new introduction of new suppliers inspections and rework processes

QualificationsPrevious experience in a similar role is essentialKnowledge of the logistics/warehousing industry including new client set up and go liveExcellent customer service skillsAbility to communicate with stakeholders of all levelsPrevious experience managing a teamStrong IT and administrative skills including the use of Excel and WMS to produce reports and data analysisCommercial acumenAbility to influence at a senior levelStrong communication skills both written and verbalStrong working knowledge of SMART and ReSCU

Additional Information

As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement of 25 days + 8 bank holidayPrivate Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via BupaPension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employerLife Assurance -  x 2 your annual salaryWellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!