Description We are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas. In this Contract-to-Permanent role, you will serve as a trusted partner for our clients, ensuring exceptional service and fostering long-term relationships. Your contributions will directly impact customer satisfaction, retention, and overall business success. Responsibilities: • Serve as the primary point of contact for assigned client accounts, ensuring timely and effective communication. • Coordinate with internal teams to deliver tailored solutions that meet client expectations and resolve concerns. • Monitor account activity to identify service gaps, recurring needs, or opportunities to enhance client satisfaction. • Maintain accurate and detailed documentation of all client interactions, updates, and status reports. • Track and analyze account performance metrics to ensure high-quality service delivery and meet organizational goals. • Identify and pursue upselling and cross-selling opportunities that align with client objectives. • Oversee the onboarding process for new clients, ensuring a seamless start to their partnership with the company. • Escalate critical issues to leadership as needed to safeguard client satisfaction and retention. • Develop and implement scalable account management strategies to improve service consistency and operational efficiency. Requirements • Proven experience in account management, client services, or a related field. • Strong background in B2B sales, inside sales, or managing inbound inquiries. • Excellent communication and interpersonal skills to build and maintain strong client relationships. • Proficiency in tracking performance metrics and analyzing data to drive improvement. • Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment. • Familiarity with CRM systems and tools for documentation and reporting. • Strong problem-solving skills and the ability to address client concerns promptly. • Knowledge of company products and services to provide expert-level recommendations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .