Account Managers are deeply knowledgeable about Paciolan products and services. They are Paciolan programming experts responsible for helping clients execute their goals in the ticketing system. Account Managers are expected to work closely with their clients and Client Partners to match clients with appropriate third-party integrations and help identify new opportunities to drive incremental revenue at each client site. They must be quick learners with a knack for problem solving. Account Managers are client-focused and results-driven and must be adaptive to changing environments. Account Managers approach each day with client objectives shaping their process.

JOB RESPONSIBILITIES:

Build, manage and maintain events in the Paciolan PlatformConsult with clients on best practicesCommunicate custom eCommerce requests with developer teamProvide exceptional client services, working closely with clients to identify opportunities to drive incremental revenueAssist with planning, implementing, training, and managing new / existing client services and 3rd party integrationsServe in the after-hours/weekend on-call rotation for clients/co-workersTravel to client sites as neededAssist in the development of operating policies and proceduresPerform various additional duties as needed

KNOWLEDGE, SKILLS and ABILITIES:

Thorough knowledge of Paciolan software productsFamiliarity with Salesforce a strong plusExcellent verbal and written communication skillsExceptional client relationship skills, including the ability to hold clients accountable and keep projects moving forwardStrong organizational skills, with a focus on accuracy and attention to detailGo-getter attitude with strong self-motivation & problem-solving skillsWillingness and ability to travel to offsite client locations, as needed. Occasional extended travel may be requiredCollaborative and dynamic team memberAbility to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies

LICENSES OR CERTIFICATES REQUIRED:

Bachelor’s Degree preferred in business, communications, marketing or closely related field. Substantial relevant equivalent work experience may be considered if degree is not in a related field.3+ years of progressive ticket industry experience

Pay Transparency

The approximate base pay range for this position is $63,000.00 to $70,000.00. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.  The pay rate will comply with all minimum federal, state, and local wage/salary requirements.  

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.