Account Manager

Location: Wapping / Barking

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providingExcellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves inConnecting People and Changing Livesthrough express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

As an Account Manager at DHL Express, you will play a crucial role in managing and developing our designated field sales territory, contributing to the maintenance and growth of DHL's market leadership.

To excel in this position, you will need to cultivate and manage a diverse portfolio of prospects and existing customers by building strong, lasting relationships. Your goal will be to not only meet customer needs but also proactively identify and recognise them. You will actively seek and capitalise on new opportunities within your territory, ensuring maximum uptake of services and solutions among both existing and potential customers.

What You’ll Do:

· Manage and develop a defined sales territory, building long-term partnerships with new and existing customers

· Achieve and exceed individual sales targets through strategic account planning and execution

· Identify customer needs and deliver tailored solutions that align with DHL’s wide range of services

· Maximise opportunities for cross-selling and upselling within your customer portfolio

· Increase DHL’s market presence by converting prospects into long-term clients

· Work closely with internal teams to ensure a seamless customer experience and exceed expectations

Our Promise to You - Benefits

Competitive salaryEligibility to participate in performance related bonus schemesGenerous holiday entitlement increasing with years completed serviceCompany pension scheme with excellent contribution ratesLife AssuranceEnhanced maternity payGenerous company sick payA competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and moreDiscounted Health AssessmentsAccess to professional employee assistance, wellbeing programme and qualified mental health first aidersExcellent training and development opportunities with a strong focus on internal promotion

Skills and Competencies:

Strong planning and organisational abilities with a structured approach to workload managementConfident communicator with excellent verbal and written communication skillsComfortable working with numbers and data to support decision-makingProficient in Microsoft Office and general IT systemsHighly customer-focused, with a genuine commitment to delivering service excellenceCommercially aware, with a good understanding of business dynamicsProactive mindset with a strong desire to exceed expectationsAbility to think across borders and collaborate in a global business environmentSkilled at building and managing effective relationships with clients and stakeholders

Experience:

1–2 years of experience in a sales role, ideally within a service-based industryDemonstrated business and commercial acumenPrevious experience working in a segmented or complex service environmentBackground in logistics is desirable but not essential

What’s Next?

· Apply now and upload your CV online.

· If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

· Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

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