Establishing, nurturing, and maintaining relationships with clients to facilitate business growth and profitability. Fostering a deep understanding of the clients’ businesses, their market dynamics and their specific needs to ensure the provision of tailored solutions. Developing and implementing strategic plans to manage and grow accounts, anticipate potential client issues and respond effectively to solve them. Serving as the lead point of contact for all customer account management matters, including contract negotiations and renewals. Overseeing the successful deliverance of product/service solutions per customers' needs, resolving any issues that arise. Coordinating and collaborating with inter-departmental teams and stakeholders to ensure client expectations are met and exceeded. Identifying opportunities for account growth and new business, involving the sales team as appropriate. Tracking key account metrics, monitoring, and analyzing results to improve overall customer satisfaction. Regularly communicating with clients to ensure their satisfaction and maintain a high level of client retention. Creating concise reports on account status and forecast to present to Management team on a regular basis. Maintaining comprehensive knowledge of industry trends, competitor activity and innovative business strategies to keep the company competitive.