Account Manager

 

 POSITION PROFILE

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.

 

Job Duties and Responsibilities Execute business development strategies. Understand the customer's environment and identify key decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh's market share. Solve critical business challenges—both known and uncovered through research and strategic questioning. Focus on how customers are buying, not just what they are buying—emphasizing their needs over predetermined products or services. Demonstrate excellent communication skills. Differentiate Ricoh’s ability to accelerate digital transformation through storytelling that uncovers opportunities aligned with Ricoh’s portfolio. Clearly articulate how buying decisions impact the customer’s financial position. Develop and confidently deliver compelling presentations, both in person and virtually. Qualifications (Education, Experience, and Certifications) Bachelor’s degree or equivalent experience required. Minimum of 3 years of demonstrated business development experience. Experience in IT and/or software services environment preferred. Understanding of document workflow solutions and processes is a plus. Foundational knowledge of P&L components. Ability to research and analyze customer data to facilitate meaningful business conversations. Proven ability to manage multiple accounts while maintaining strong attention to detail. Knowledge, Skills, and Abilities Demonstrated success in using collaboration to build influence. Strong understanding of the solution design process. Brings thought leadership to customer engagements. Outstanding verbal and written communication skills. Proven ability to develop and maintain professional relationships with key stakeholders. Keeps current with Ricoh’s offerings. Ability to assess customer environments and develop strategies to expand core services across the enterprise. Strong learning agility. Ability to navigate and influence the customer approval process, creating sponsors and advocates. Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise. Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information. Minimal physical effort required. Work is mostly sedentary but may involve walking, standing, bending, reaching, and lifting or carrying objects typically under 10 lbs (e.g., papers, books, files). Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment. Travel required (approximately 20%), which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.