**DESCRIPTION** **People changing the way brands connect with consumers - one experience at a time.** Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions. The Account Manager will work collaboratively with both internal and external program leadership to assist in operational and training initiatives. This person will assist in creating and updating SOPs, training resources, and other program level reporting in the form of Google Slides, Google Sheets, Rise courses and updating the program’s Microsite. This person will also assist with event planning and content creation. **RESPONSIBILITIES** + Ensure onboarding/offboarding access to sites & systems is set-up or removed + Assist with quarterly swag shipments + Provide feedback on short and long term strategic direction for the team and identify the necessary services and resources required to implement the strategy; + Administrative oversight (HR, recruiting, accounting, legal); + Coordination of event logistics (properties, staff, routing, etc.); + Work closely with other key account team partners to determine meaningful business metrics for the program and help to build reporting around it to drive the business; + Crisis management - identify field issues and develop solutions; + Tracking and maintaining all event budgets, responsible for the bottom line delivery of your project; + Drive revenue growth with existing clients and generate new business opportunities + Miscellaneous duties as assigned. **QUALIFICATIONS** + Bachelor’s (or Master’s) Degree in Business, Marketing or related field; + 4 or more years of management experience in a consumer product goods/merchandising/marketing environment; + Proven success in senior level client relationship development, management, retention and growth; + Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks Superior interpersonal skills to work closely with other team members and the client; + Previous experience dealing with partner agencies. + Professional attitude and strong leadership skills; + Strong client communication skills (insight, analysis, and program reporting); + Strong computer application skills (Google Suite, Excel, Word, PowerPoint) and ability to work in a digital work environment; and + Must be available to work flexible work hours which will include evenings and/or weekends at times. **ABOUT US** Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Wholesale **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $52,200.00 - $65,200.00 **Company:** Mosaic Sales Solutions US Operating Co, LLC **Req ID:** 6951