Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems职位描述SUMMARY DESCRIPTION:
To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.
Responsibilities and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Account Management
Playbook on insite. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the
Account Manager. This list may be edited to the specific job role.
· Strengthen relationships with existing accounts.
· Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
· Understand customers’ business and strategy and our role with the customer.
· Ensure customer satisfaction and follow up.
· Communicate service issues to Department Managers/Supervisors.
· Identify opportunities and grow business from existing house accounts.
· Assist with collections when needed.
· Manage client profiles and updates on the CRM
· Build territory maps showing number of accounts located in each city
· Fluent in EI systems and demos in order to provide technical updates to accounts
· Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
· Turn major business opportunities and proposals over to Sales and operational issues to Ops.
· Management of Business Reviews
· Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
· Assume lead responsibility for the efficient delivery of all (branch) services.
· Ensure that a functioning and agreed upon invoicing - payment process is in place.
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
· Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
· Write with pencil/pen/marker
· Functions performed primarily while seated at desk
· Travel independently to a wide variety of off-site locations if applicable
职位要求· University or equivalent business qualifications
· Minimum 3 years Expeditors’ or industry experience
· Proven work experience in business development
· Proficient in MS Office and CRM software
· Ability to communicate up and down management hierarchy with equal effectiveness
· Strong presentation skills and analytical skills
· Proven problem solving and interpersonal skills
· Fluent in English
额外信息1. No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
2. No more than occasional exposure to one or more unpleasant or to somewhat hazardous conditions.
3. Extensive travel may be required.