Account Manager

The Account Manager (AM) plays a critical role in solving complex business challenges and cultivating both new and existing customer relationships. This role emphasizes understanding the customer’s environment and aligning Ricoh’s solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.

Key Responsibilities

Business Development (70% Account Management / 30% New Business)

Develop and grow existing accounts while identifying and pursuing new business opportunities. Build strong relationships with decision-makers and influencers to increase Ricoh’s market share. Understand the customer’s environment and uncover both known and latent business challenges through research and discovery. Focus on how customers buy—prioritizing their needs over specific products or services.

Customer Engagement & Communication

Communicate effectively and persuasively, both in person and virtually. Serve as a compelling storyteller to differentiate Ricoh’s value and uncover aligned opportunities. Clearly articulate how purchasing decisions impact a customer’s financial position. Deliver engaging and tailored presentations that resonate with customer needs. Qualifications Bachelor’s degree or equivalent experience required. Minimum of 3 years of business development experience. Experience in IT and/or software services preferred. Familiarity with document workflow solutions and processes is a plus. Foundational understanding of P&L components. Strong research and analytical skills to support strategic customer conversations. Proven ability to manage multiple accounts with attention to detail. Knowledge, Skills & Abilities Demonstrated success in using collaboration to build influence. Solid understanding of the solution design process. Brings thought leadership to customer engagements. Outstanding verbal and written communication skills. Proven ability to develop and maintain professional relationships with stakeholders. Keeps current with Ricoh’s offerings. Ability to assess customer environments and develop strategies to expand Ricoh’s core services. High learning agility and adaptability. Skilled in navigating customer approval processes and building internal advocates. Working Conditions & Physical Demands Primarily office-based with standard lighting, ventilation, and noise levels. Requires interpretation and application of complex information. Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs). Moderate dexterity required for tasks such as typing and using office tools. Travel required approximately 20%, including potential overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.