Your Title: Account Manager

Job Location: Osaka, Japan

Our Department: AECO

Join Trimble as an Account Manager and play a pivotal role in shaping the future of construction technology! 

Are you passionate about building strong customer relationships, driving adoption of cutting-edge SaaS solutions, and securing renewals to fuel growth? 

If you have a proven track record in Account Management and a knack for navigating software license renewals, this is your opportunity to make a significant impact with a global leader.

What You Will Do

Trimble is seeking a highly motivated and experienced individual to join our team as an Account Manager. In this dual role, you will be responsible for both driving customer success and managing the renewal lifecycle within our customer base. The ideal candidate will build strong customer partnerships, ensure customer satisfaction and adoption of our SaaS solutions, and secure renewals to maximize customer retention and growth. This role requires a proactive, customer-centric approach with a focus on delivering value, fostering long-term relationships, and achieving revenue goals. 

Manage a portfolio of customers, from post-sale through the renewal process, ensuring their success and satisfaction.

Drive customer adoption and utilization of Trimble’s Construction solutions, conveying value propositions and acting as the primary point of contact.

Develop and maintain a deep understanding of customer business needs, goals, and challenges.

Build and execute account success plans in collaboration with customers, including product utilization and rollout strategies.

Coordinate the post-sale experience, enabling customers to achieve their desired outcomes.

Actively foster customer success through business value conversations, active listening, business reviews, and customer adoption planning.

Own and execute all phases of the renewal process, including account review, customer notification, quote creation, and closing renewals.

Identify risk as well as cross / up sell opportunities within accounts and work with Account Executives to support customer's growth / expansion.

Monitor at-risk renewals/accounts and develop action plans.

Collaborate with internal teams (Sales, Customer Success, Product Management, Legal) to develop customer strategies and address customer needs.

Prepare activity and forecast reports as requested.

Meet or exceed quarterly and annual renewal goals.
Handle incoming customer success situations.

Continue to transform and improve renewals processes.

What Skills & Experience You Should Bring

Demonstrable experience in B2B software or hardware sales.

Background/experience with sales processes including quoting, billing, and contracts.

Excellent written and verbal communication skills to effectively interact with customer decision-makers and internal teams.

Emotional intelligence with active listening skills to understand customer needs and identify solutions. 

Experience developing strategies and success plans to maximize the value of technology solutions. 

Executive presence and ability to build trusted relationships with decision-makers and end-users. 

Proven ability to work cross-functionally and represent the Voice of the Customer.

Highly organized and self-directed with the ability to manage and prioritize multiple tasks in a fast-paced environment.

Motivated, goal-oriented, optimistic, and embraces change with a growth mindset.

Capacity to be self-motivated as a self-starter and work independently as well as in a team.

About our Trimble AECO Division 

Trimble’s Construction AECO Division is comprised of five divisions responsible for different products and services related to the construction lifecycle, including:

Design & Engineering

General Contracting

Civil Contracting

Trade Constructions

We are actively leveraging these industry-leading capabilities to deliver a unified Trimble Construction One (TC1) offering to our customers. Internally, TC1 represents a significant evolution for our product platform and go-to-market capabilities. Externally, TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

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