Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Scope of Position:

Develop, maintain, and measure Expeditors activity to satisfy the needs of specific accounts. Manage all aspects of Expeditors relationship with each account to achieve customer’s goals and expectations while continuing to build a strategic partnership and increase revenue.

Major Duties and Responsibilities:

When allowed - This position requires 80% of travel, work and drive in and out of Mexico (Baja California Norte, MX)Constantly seek new business and value add opportunities.Support customer growth objectives via Expeditors products and services.Create and present Quarterly Business Reviews.Establish service expectations and KPIs and consistently review performance for compliance and process improvements.Review and maintain procedures and processes that guide Operations in support of the customer’s global logistics needs, and help to establish new procedures as needed.Continuously develop knowledge of Supply Chain processes, financial objectives and general business acumen to benefit client and personal objectives.Develop and maintain Account Strategy in order to identify account objectives, Expeditors vision, KPIs, and measures for success while identifying resources needed to reach these objectives.Drive the RFI/RFQ process and rate management.Provide resolution assistance in regards to claims, disputes, credit and collections.Utilize, consult and inform Expeditors management and staff where appropriate to develop and achieve account goals.Conduct regular face to face meetings with the accounts to support the customer and Expeditors goals and objectives.Dedication to the success of Expeditors and the customer using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.Travel when necessary to branch offices and customer locations to resolve issues, review procedures and maintain customer satisfaction.

QualificationsAbility to legally work in the United StatesAbility to converse with customers whose primary language is Spanish is recommendedBachelor’s degree preferred, however equivalent combination of education and experience will be considered.Ability to define, develop, and document business processes and procedures.Proficient in establishing relationships at all levels within accounts.Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing.Demonstrated critical thinking, analytical, internal/external customer service, project management, and problem solving skills.Intermediate computer skills- email, internet, Excel, Word, Power Point.

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program

Base Salary:  $68,640

Eligible for bonus