Account Manager

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions with their mission-critical goals through relationship-building with decision-makers and influencers.

Key Responsibilities Business Development: Identify and pursue new sales opportunities within both new and existing accounts to increase Ricoh’s market share. Customer Insight: Understand the customer’s environment and open new doors with decision-makers and influencers. Problem Solving: Address critical business challenges—both known and uncovered through research and inquiry. Consultative Selling: Focus on how customers buy, not just what they buy—prioritizing their needs over predetermined products or services. Communication: Demonstrate excellent communication skills and storytelling to differentiate Ricoh’s digital transformation capabilities. Financial Acumen: Articulate how buying decisions impact the customer’s financial position. Presentation Skills: Develop and confidently deliver compelling presentations, both in person and virtually. Qualifications Bachelor’s degree or equivalent experience required. Minimum of 3 years of demonstrated business development experience. Experience in IT and/or software services preferred. Understanding of document workflow solutions and processes is a plus. Foundational knowledge of profit and loss (P&L) components. Strong research and analytical skills to support strategic business conversations. Proven ability to manage multiple accounts with attention to detail. Knowledge, Skills, and Abilities Demonstrated success in using collaboration to build influence. Solid understanding of the solution design process. Brings thought leadership to customer engagements. Outstanding verbal and written communication skills. Proven ability to build and maintain professional relationships with stakeholders. Keeps current with Ricoh’s offerings. Ability to assess customer environments and develop strategies to expand core services. High learning agility and adaptability. Ability to navigate customer approval processes and create internal advocates. Working Conditions & Physical Demands Primarily office-based with standard lighting, ventilation, and noise levels. Requires interpreting and applying complex information and data. Minimal physical effort; mostly sedentary work with occasional walking, standing, bending, and light lifting (under 10 lbs). Moderate dexterity required for tasks such as typing and handling documents. Travel required approximately 20%, which may include overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.