Job Description The Account Manager is responsible for growing a portfolio of existing accounts as well as supporting the onboarding of new accounts. The Account Manager will develop and implement account plans and forecasts to achieve objectives for growth and profitability for the assigned portfolio of accounts. Essential Accountabilities: 1. New Customer Onboarding 2. Customer Success 3. Customer Growth & Retention New Customer Onboarding  Align with sales leadership to establish common expectations that enable business development initiatives  Create new customer account plans for common expectations across all internal job functions  Support sales initiatives within key industry associations, local representation and relevant marketing campaigns  Leverage and continue to enhance customer onboarding process to ensure expectations are exceeded  Enable new customer relationships through seamless execution of agreed upon plan Customer Success  Primary point of contact for ongoing customer success  Develop and update account plans to ensure goals, deliverables and deadlines are achieved, to include annual budgeting  Provide consistent internal reporting to leadership related to account and portfolio health  Organize and lead business reviews with customers discussing past performance, current opportunities as well as forward looking performance tied to joint objectives  Responsible for KPI measurement and actioning for continuous improvement  Enhance operational best practices  Continued education of the customer industry  Monthly scorecards and executive summaries (internal) Customer Growth and Retention:  Develop and expand relationships with accounts including a deep understanding of clients supply chain  Identify and qualify opportunities for business growth  Develop plan to ensure customer satisfaction is exceeded  Develop and strengthen relationships at all levels within customer organization  Ensure customers initiatives are aligned with MVPs core capabilities  Create customer growth strategy initiatives in alignment with department leads  Lead complex negotiations with customers to improve profitability  Pursue personal development initiatives We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements +2 years of relevant business development experience in a company selling service solutions, preferably from a transportation, consulting or a third-party logistics company  Excellent operational finance skills (rate development, warehouse and distribution pricing, operating statements, financial solutions)  Proven ability in strategy development and program implementation  Strong industry experience with specific knowledge of truckload, LTL, warehousing, distribution and supportive technologies  Experience in negotiating customer contracts and pricing  Demonstrated ability delivering organic growth of existing accounts  Experience in managing external providers of services and systems  Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)  A self-motivator and a self-learner with a strong drive  Strong analytical and problem-solving skills  Strong interpersonal communication skills including diplomacy and tact a must  Bachelor's degree Account Management experience from a logistics or transportation firm null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.