As an Account Manager for Urban Hub Delivery, you will have the exciting opportunity to help shape and deliver on a strategy for managing and supporting our small business partners. We are looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking.

You will engage directly with Hub Delivery partners (small business owners) and multiple internal teams to drive the performance of vendor partners at Amazon.

You will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the partners performance.

You will provide data driven strategic insights and ensure high operational standards in a fast-paced environment. Your personal engagement, relationship building, and analytical skills are key to developing a trusted relationship with our partners and stakeholders.

You will be expected monitor and maintain partner performance, taking a hands-on approach to supporting partners when needed. This may require in-person visits in the field.

Key job responsibilities
- Act as the primary point of contact for Partner questions, escalations, and concerns.
- Conduct deep dive analysis on issues affecting Partner performance.
- Manage goals, issues, and projects to help deliver results and increase productivity.
- Communicating with external Partners and internal Customers (Delivery Station Operations, Quality and Field Sales teams).
- Troubleshooting with Partners in the field.

About the team
https://logistics.amazon.com/hubdelivery/marketing/