Description As an Account Manager for Urban Hub Delivery, you will have the exciting opportunity to help shape and deliver on a strategy for managing and supporting our small business partners. We are looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking. You will engage directly with Hub Delivery partners (small business owners) and multiple internal teams to drive the performance of vendor partners at Amazon. You will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the partners performance. You will provide data driven strategic insights and ensure high operational standards in a fast-paced environment. Your personal engagement, relationship building, and analytical skills are key to developing a trusted relationship with our partners and stakeholders. You will be expected monitor and maintain partner performance, taking a hands-on approach to supporting partners when needed. This may require in-person visits in the field. Key job responsibilities - Act as the primary point of contact for Partner questions, escalations, and concerns. - Conduct deep dive analysis on issues affecting Partner performance. - Manage goals, issues, and projects to help deliver results and increase productivity. - Communicating with external Partners and internal Customers (Delivery Station Operations, Quality and Field Sales teams). - Troubleshooting with Partners in the field. About the team https://logistics.amazon.com/hubdelivery/marketing/ Basic Qualifications - 2+ years of sales or account management experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Experience with written and verbal communication skills in English and Mandarin Preferred Qualifications - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups, or SaaS Platforms - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $100,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.