ArtBot.IO (part of Critical Mass)

Artbot.IO is a next-generation content orchestration platform that combines the art of creative and performance engineering, with technology enablement, AI, and a highly-scaled operational model to unlock automation and performance across the content supply chain. We specialize in data-driven, personalized creative solutions across digital channels, responding to a client’s business and marketing objectives to establish the value and efficiencies that can be derived through Dynamic Creative Optimization.

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients’ objectives and scope of work.

You Will:

Within the first 12 months:

Take ownership of a roster of clients and manage day-to-day relationships

Serve as the key DCO lead and point of contact for campaign deliverables

Build and maintain external client relationships

Brief internal teams and manage deliverables from concept to post-campaign

Collaborate internally to ensure seamless, timely delivery of ArtBot’s processes (e.g., 12 Stage Guide)

Manage, train, and support at least one direct report

Ensure deliverables meet high quality standards and are QA’d effectively

Beyond 12 Months:

Drive ArtBot’s offering beyond the current scope and identify areas of growth within the product portfolio

Deepen understanding of Ad Operations and trafficking processes, including technical setup of DCO campaigns

Confidently explain ArtBot’s tools and platform across all channels (Display, Social, Video, Search, DOOH)

Interpret raw ad server data, use pivot tables, and identify optimization opportunities in alignment with client objectives

Participate in finance and revenue responsibilities for client accounts

Monitor billing, proactively chase for POs and scope confirmations

Identify upsell opportunities and flag areas where the agency is over-servicing clients

You Have:

Strong communication skills

A good understanding of DCO strategy and its requirements

The ability to analyze data and make informed recommendations for optimization using Datorama

Strong attention to detail and quality control

High level of organization to instill confidence in deliverables

An understanding of the digital media landscape, including technical campaign launch aspects

The ability to train team members on how to QA effectively

The ability to manage and support a direct report

Confidence in collaborating with internal teams across concepting, strategy, design, and delivery

3+ years in an account management or similar role 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.