The Merchant Success team is responsible for driving the go-to-market strategy to grow and retain merchants after their initial launch with Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) products. Merchant Success team members will navigate ambiguous business challenges while working directly across a network of internal and external cross-functional stakeholders. The Account Manager will create and implement strategies to effectively manage a portfolio of strategic customers using BwP and MCF, creating strong partnerships with rapidly growing the businesses. You will leverage learnings from merchants to continuously improve internal processes, reduce merchant pain points, and influence product roadmaps based on strategic merchant priorities, to maximize long term growth potential and improve shopping and fulfillment experiences.

Key job responsibilities
- Own strategic vision and performance to objectives across a portfolio of strategic merchants
- Define forecasts and communicate progress and blockers to management and cross functional teams
- Gather, interpret and apply a wide range of data to resolve issues and exceed business objectives
- Prioritize effectively in an ambiguous, complex, fast-paced environment
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment

A day in the life
As the primary owner of Small and Medium Business (SMB) merchant relationships, you manage existing accounts through established strategies and growth initiatives. You drive merchant engagement, provide education, and remove growth barriers at scale. While primarily transactional in nature, your role requires balancing both transactional and strategic approaches based on merchant needs. You work independently while receiving structured coaching and support from management on strategy and goal-setting. Your responsibilities include evaluating and recommending custom solutions, securing necessary approvals from management and peers. Direct merchant interaction forms the core of your daily activities, including gathering feedback on best practices and identifying product features or obstacles. Success in this position requires your strong problem-solving abilities to address merchant challenges and implement solutions for supported cases. You track growth and feature adoption metrics, provide accurate forecasting data to management, coordinate with cross-functional teams for specialized support, and contribute directly to organizational objectives through merchant success.