Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing subject matter expertise across an account management operations function, and supporting the manager in all aspects of day-to-day management of the team's operations. Key responsibilities include employee training and coaching, addressing employee inquiries, escalations, and approvals including team supervision to ensure processes are executed correctly. Job expectations include escalating issues to the team manager for direction and support when necessary while maintaining a deep knowledge of all key functions supported.

Responsibilities:

Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are metProvides day-to-day training and coaching to team members while addressing employee inquiries and escalationsMonitors team service levels, volume, performance metric reporting, escalating concerns where appropriateConducts quality assurance reviews and provides routine supervisory manager approvalsResearches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutionsIdentifies and recommends opportunities for process improvement and risk mitigation to senior managementSupports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Skills:

Account ManagementCustomer and Client FocusOral CommunicationsResearchAnalytical ThinkingAttention to DetailCoachingProblem SolvingWritten CommunicationsMentoringPrioritizationResult Orientation

Line of Business Description:

Investment & Monetary Controls (I&MC) Teams play a significant role within Merrill and Bank of America Private Bank. Our dynamic department is primarily located in Jacksonville, Hopewell and Dallas and responsible for collateral monitoring, obligations monitoring & enforcement, executive & equity services, securities lending, billing, reconciliation, trade corrections and insurance & annuities support. Additionally, the department is responsible for collecting $13 Billion in revenue for Global Wealth & Investment Management.  Our teams are relied heavily upon for participation in projects and initiatives that help promote responsible growth for the business that supports our Clients. We focus on minimizing risk while promoting a positive Client experience. Teams interface daily with 350 Investment Managers to provide operational support for Merrill and Private Bank accounts.  Opportunities exist for team members to develop leadership, project relationship management and technical skills.  We offer excellent career development opportunities to foster learning and talent.

LOB Description:

The Client and Institutional Billing Department’s responsibilities include but are not limited to the following:

​Supporting Clients enrolled in Merrill Lynch’s Investment Advisory Program that offers access to diversified portfolios based on strategic asset allocation ideas designed to address Clients’ long term investment goalsProcessing of Investment Manager payments to approximately 200 Third Party Investment Managers comprising of over $840 million for customized investment advisory services to Merrill Lynch ClientsRevenue generation by providing invoicing for over $700 million on an annual basis, receivable reconciliation and revenue reporting for Sub-Accounting and Marketing services as well as Trailing Commissions Revenue generation by facilitating billing and fees for Merrill Lynch and Private Bank accounts fees including Merrill Lynch’s Investment Advisory Program (combined $13 billion)Revenue generation by the creation and distribution of invoices on behalf of Workplace Benefits amounting to over $450 million in fees annually

​The duties of this particular role include, but are not limited to:

​​Maintain an awareness of Managed and/or Retirement Product platform changes, enhancements and requirementsMake sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlightsAssist with updates to procedural documentation / process maps, and participate in system testing as neededManage risk by identifying and escalating items appropriatelyParticipate in internal and third-party auditsAbility to research and resolve escalated inquiries from Internal and External Business PartnersLead projects and special assignments as needed for department initiatives A subject matter expert in reconciliation and/or billing processesCollaborative mindset with an ability to build and maintain excellent working relationships

Required Skills:

​​Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are metGeneral knowledge of accounting and financial reportingAbility to handle multiple deliverables for either daily processing and/or expanded strategic initiativesProfessional written and verbal communication skillsDemonstrates attention to detailAn understanding of technology and the ability to incorporate that understanding into process improvements Ability to work independently while effectively managing and finding resolution to complex situationsCareer oriented teammate seeking to grow within the organization3 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support

Desired Skills:

​​​Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational setting​

Shift:

1st shift (United States of America)

Hours Per Week: 

40