Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures.

Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members.

Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

The RDS operations analyst plays a fundamental and influential role in delivering process control and efficiency enhancements, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:

Responsibilities:

Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clientsResearching and resolving key business and risk problems while partnering with front office, operations, and technology business partnersEngaging in cross-team collaboration and gaining exposure to diverse product linesBuilding and maintaining strong relationships with internal and external business partners in the US, UK, and AsiaExploring methods to enhance processes, further reduce risks, and boost client satisfactionPerforms onboarding and maintenance of accounts and reviewing required account documentation.Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client serviceReviews and approves required account documentationProactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational unitsPerforms moderate levels of research, follow-up and resolution of more complex routine research requests

Required Skills:

Account ManagementCustomer and Client FocusOral CommunicationsResearchAnalytical ThinkingAttention to DetailCollaborationProblem SolvingPrioritizationRecording/Organizing InformationResult Orientation

Other Skills:

CoachingCritical ThinkingWritten CommunicationsDecision MakingMentoringNetworking
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40