JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Lead

Work Dynamics

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves 

The Operations Manager role works with the Account Director. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives as well as ensuring consistency in processes, systems and reporting.

The role also ensures that JLL’s IFM standards are implemented and practiced at all sites within the account portfolio including SOP’s, EOP’s, Playbooks and escalation processes.

Reporting to the position will be the Facilities Managers.

Client /stakeholder management, Build and manage high performance team, Financial & Contract Management , Data Mining & Analysis , Digital Marketing, Content Writing & Program Management

Duties and responsibilities

Leadership (where applicable)

Assist the Client & AD to establish the vision and strategy for the account.Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverablesEnsures the account team is high performing.Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.Respond to all account leaders in relation to any account issues / escalations.Passionately acting as an advocate for innovation, challenging traditional thinking working model,Raising the Profile of Client’s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverablesEnsuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

Serves as single point of contact for Jones Lang LaSalle’s teams and an escalation point for any issues.Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalleManage relationships with key stakeholders in all Client’s organizationsDevelop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systemsDevelop and implement standard operating procedures and processes for new accounts.Develop, implement and manage all local initiatives and programs for the IFM team.Drive client specific initiatives such as savings targets, benchmarking and best practicesSource, transfer and implement best practices to the accountDrive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.Establish consistency in the monthly reporting across the JLL portfolio.Prepare regional reporting to the satisfaction of the Client

Required Qualifications & Experience

Minimum 6 to 7 years’ experience in Facilities Account ManagementExperience of Managing Facilities Management for IT/ITES Sites either on Service Provider side or client side.Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.Has handled a P&LEHS credential is preferredStrong leadership skills with a proven track record in managing large teams and vendors.Achieve Financial Result

Financial Management

Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtor’s targets.Meet the agreed growth targets for all account.Look for opportunities to cross-sell services.Assist finance teams for collection of fees from client and tracking of outstanding payments.

Contract Management

Ensure adherence to the contractAssist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contractedAssist and manage the change control processWork with Facilities Managers to ensure governance is followed at all locations.

Putting best practices in place

Do you like sharing ideas to improve the work process? As our Operations Manager, you’ll contribute to the creation of facilities service delivery standards. You’ll also help in the planning, implementation and review of site-specific processes and protocols.

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.

Sound like you? To apply, you need to be:

A technical hands on expert

An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus.

Good communicator

Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

Apply Today!

Location:

–Gurugram, HR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

0

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.