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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

*This position will service the Urbana, IL territory.*

This position improves customer satisfaction, retention, and growth of customers within a specific UPS territory.

Key Responsibilities:

Implement customer retention strategies that align with UPS business goals and objectivesAnalyze churn metrics and customer feedback to identify trends, root causes, and opportunities for improvementDevelop and oversee customer health score models, leveraging data to proactively identify at-risk customers and implement intervention strategiesFoster strong post-sales relationships with key customers, acting as an escalation point and strategic advisor Collaborate cross-functionally with sales and support teams to enhance the customer journeyDrive expansion of opportunities and identify upsell and cross-sell potential within existing accountsAdapt to evolving customer dynamics, needs, and market conditions, and adjust strategies and tactics as needed

Qualifications:

Proven track record in sales and/or customer successTrack record on customer retention and churn reductionStrong problem-solving and communication skillsStrong organizational skillsProficient in all Microsoft productsWilling to travel Experience with customer success platforms (SalesForce) and able to make data-driven decisionsAbility to problem solveAbility to collaborate effectively across departments. Bachelor’s degree in business, marketing, or a related field (preferred) 

Compensation:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,760/year to $92,940/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

 

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $53,760.00/year to $92,940.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.