THE OPPORTUNITY:    

Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative insurance solutions. 

 

The Account Executive develops, manages and expands relationships with employee benefit clients by performing the following duties. The book of business (Small Group) consists of clients with over 20-25 groups under 100 lives per group, with self-funded and fully insured plan types. Proficiency with self-funding is preferred. 

Responsibilities: 

Manages assigned book of business, develops client relationships and meets strategic objectives to grow and retain clients.

Helps to develop and implement client’s benefits strategies. 

Prepares a plan for each account to identify what and how short and long term needs may be met. 

Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements. 

Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance 

Ensures all services are implemented according to established project plans and all client deliverables meet quality standards. 

Acts as the “quarterback” directing the account team, which may be comprised of an Account Representative(s) and Benefit Analyst(s) on all client work and deliverables. 

Ensures account team is executing deliverables according to standards and best practices 

Coaches and mentors the account team and provides direction to the team on: 

RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers 

Strategies for new and renewing plans 

Pre-renewal and renewal timelines, project plans, meetings and presentations 

Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement 

Offering and implementing value-added services 

Developing client’s 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution 

SPD wrap documents and 5500 filings 

Strategies and execution for ACA requirements, COVID and new administration legislation 

Provides Client’s experience reporting requirements 

Carrier and vendor management 

Communications 

All aspects of executing Open Enrollment 

Provides direction on contribution modeling with Benefit Analysts 

 Is the team point person regarding escalation of issues or activities that the customer encounters with benefits programs and services. 

Understands and can explain all aspects of carrier renewals for assigned clients 

Prepares and conducts financial, technical and product presentations and demonstrations. 

Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage). 

Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes. 

Is well educated on all HUB products and services. 

Coordinates with the producer on any out-of-scope services 

 

WHAT YOU BRING TO THE TABLE: 

5+ years of related experience within a brokerage environment   

Experience supporting the small group market (100 lives and under) 

Self-funding experience is preferred 

Experience as a strategic lead for accounts (leading client meetings, client teams and the delegation of deliverables) 

Must hold a valid CA Life Agent license. 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. 

Project Management – Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget. 

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

Industry Knowledge – Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA 

Analytical – Evaluate numerical and qualitative data to recommend the best alternatives to clients. 

Computer Skills – Use of Microsoft Word, Excel and PowerPoint to create effective presentations and exhibits. 

Relationship Management –Develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs. 

Team Player – Effectively works with team.  

Leadership – Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities. 

Provides feedback to and solicits feedback from the team 

Some travel required 

 

  *The expected salary range for this position is $105,000.00 to $115,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. 

  

TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE. 

We want to meet you!  Apply today and start your journey to a better tomorrow. 

 

#LI-DD

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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