JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

The Account Director is responsible for strategic leadership and oversight of comprehensive facilities management operations across multiple properties or a large complex site. This role combines technical expertise with strategic planning to ensure optimal facility performance, enhance operational efficiency, and create exceptional workplace environments that support organizational objectives and occupant wellbeing. 

What your day-to-day will look like:  

Develop and implement strategic facilities management plans aligned with organizational goals and industry best practices 

Lead a team of facilities professionals, technicians, and service providers in delivering superior building operations and maintenance 

Establish and oversee comprehensive preventative maintenance programs for all building systems and infrastructure 

Develop, manage, and optimize substantial operational budgets and long-term capital expenditure plans 

Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and sustainability 

Ensure regulatory compliance across all properties, including health and safety standards, building codes, environmental regulations, and accessibility requirements 

Direct emergency response protocols and business continuity planning for facility operations 

Negotiate and manage complex vendor contracts and strategic partnerships to maximize value and service quality 

Lead major facility projects including renovations, expansions, and system upgrades 

Create and implement workplace strategies that enhance employee experience and support organizational culture 

Develop and analyze key performance metrics to evaluate facility performance and drive data-based decision making 

Serve as the senior advisor to executive leadership on facility-related matters 

Champion sustainability initiatives and energy management programs to reduce environmental impact and operating costs 

 

Desired or preferred experience and technical skills 

Required Skills and Experience 

Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or related field; Master's degree preferred 

8+ years of progressive experience in facilities management with at least 3 years in a leadership role 

Proven track record managing complex facilities operations across multiple properties or large campuses 

Extensive knowledge of building systems including HVAC, electrical, plumbing, fire/life safety, and building automation 

Strong background in budget development, financial management, and cost control 

Experience leading major facility projects and capital improvement programs 

Demonstrated success in team leadership and staff development 

Proficiency with CMMS, CAFM, BMS systems, and other facilities technology platforms 

 

Required Skills and Attributes 

Strategic vision with ability to align facilities operations with organizational objectives 

Exceptional leadership capabilities with proven ability to build high-performing teams 

Advanced problem-solving skills and analytical thinking 

Outstanding communication and interpersonal abilities including executive-level presentation skills 

Strong negotiation and contract management expertise 

Financial acumen and budget management proficiency 

Change management and organizational development capabilities 

Client-focused mindset with commitment to service excellence 

Ability to manage competing priorities in a dynamic environment 

 

 

Location:

On-site –Hong Kong, SAR, China

Job Tags:

New Business Support

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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