**Company description** Prodigious is the Content and Production division of Publicis Groupe Africa and is driven by an experienced team of professionals who strongly believe in the power of collaboration. We are passionate about producing relevant and engaging content and experiences, whilst at the same time building sustainable & long-term partnerships with our clients. This is a fantastic opportunity to work with South Africa’s leading creative agencies on cutting edge, creative and exciting projects, as well as with global brands. This is also an excellent opportunity to learn and grow within the Publicis network locally and globally. **Overview** As Digital Account Director, you’ll be a driving force within the Client Service team, managing the delivery of memorable and effective transcreated campaigns for our client. All the while building and maintain strong relationships with both our clients and internal agency stakeholders. You will consistently drive excellence and have an excellent eye for detail. **Responsibilities** The Digital Account Director will be responsible for: • Management of digital campaigns and internal and external stakeholder communication on a day-to-day basis. • Management of client expectations and service delivery by being a focal point for day-to-day interaction. • Project management of digital and performance marketing campaigns • Ensure the timely delivery of required assets. • Oversee the financial components of projects, ensuring that we are delivering within scope and flagging any areas of scope creep. Specific Responsibilities: Leadership & Teamwork • Involvement in strategy development and implementation for the growth of the agency • Source of leadership to Project Managers within the team • Identify and motivate new ways of working, both creatively and operationally • Become a role model for direct reports and more junior staff • Support team development • Conduct appraisals for direct reports • Contribute to and participates in personal development activities for direct reports (i.e. via coaching, workshop development etc.) • Actively look to maintain and build positive working relationships • Manage up – ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication Client services • Participate in client meetings, managing meeting protocols, agenda, etc. • Ensure status is consistently up-to-date and correct • Ensure that all meetings have thorough agendas, driving a productive outcome • Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings • Plan and participate in client (PMI) review meetings with team • Develop a consulting / advisory capability with client wherever possible • Have direct contact with the client (MEA based Publicis Agency) on a daily basis and foster a solid relationship • Be consistently responsive and accessible to your client (MEA based Publicis Agency) and team at all times • Have tough and honest conversations with your client (MEA based Publicis Agency) to enable your team to deliver excellence and to create trust • Have an excellent relationship with clients (MEA based Publicis Agency) where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required • Have the ability to manage all kinds of personalities and always strive to get the best out of each individual • Have an excellent knowledge understanding of the client (PMI), the agency, the strategy and the process in order to deliver efficiently and to the highest quality Account Management, Project Management and Strategic Thinking and Planning • Produce timing plans for all jobs and campaigns in order to drive delivery • Know the status of each job in the system at all times • Work together with your full team across Creative (studio), Production, Development, etc. to deliver high quality work • Manage tight deadlines while adhering to processes • Seamlessly manage multiple stakeholders across multiple clients under the guidance of your business lead • Take full ownership of every job that comes through you – ensure that every job is measured against client requirements and on-brand • Write excellent briefs with full clarity on all requirements and inspire creative, productionand development to do a great work • Consider the impact of any given change briefed by client on other elements in a campaign or other jobs in the system – this might be a timing impact or it might require more work on other elements / jobs • Communicate with excellence, maturity and intent when writing or speaking • Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job • Have an opinion and be solution-orientated • Experienced using digital work flow tools (e.g. Chase, WorkFront) Finance • Work with senior to finalise programme and budgets for client • Assume accountability for financial aspects of cost management on client programmes; aware of financial status of accounts at all times • Maintain an in-depth interest/knowledge of current affairs; look for links, opportunities to position company to client as appropriate • Assume accountability for financial aspects of cost management on client programmes • Aware of financial status of accounts at all times • Accurately review billing arrangements for clients • Identify early account problems and act / advise solutions, in conjunction with seniors • Support seniors to ensure smooth integration of new business and smooth running of existing accounts • Effectively manage own time and that of junior staff / resources • Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required • Ensure that your billings are completed by billing cut off each month • Ensure that client CEs are approved before any supplier POs are raised Culture • Support company culture; actively seek new, smarter ways of doing things • Be seen as an ambassador for the company • Join in the agency culture to build strong relationships across the business Excellence in Digital Delivery • Maintain the integrity of the creative strategy and work throughout the campaign • Ensure that the right people have approved all work before it is sent to client • Understand digital best practice, platforms and specs • Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned • Keep abreast of what is happening in the market (broad communication trends and client competitor work) in order to add additional value to your client’s business • Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team **Qualifications** • Educated to a Degree level • Marketing qualification essential • 2-5 years’ experience in Account/Project Management in Communication (and with experience in digital) • Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard • You must have experience running jobs, projects and campaigns from start to finish with little senior support • Experience driving out the production of high-quality work is critical • Digital and Production experience is a necessity • Experience on Chase is essential • Experience on Workfront and Adobe Experience Cloud is a bonus • Financial & budget management experience is preferred • Knowledge of digital media is a necessity **Additional information** Personal Profile: The successful new candidate must be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential: • Highly organised and loves to “keep the trains running on time” • Detail orientated • Multi-tasker • Easily self-manage • A team player • Enjoy working under pressure • Working independently and collaboratively with key team members • Hungry to learn and grow and always willing to try something new • Thrive in an ever-changing environment • A passion for storytelling • A keen eye for detail and a drive for perfection • Deadline awareness and ability to handle all kinds of pressure • Taking initiative and ownership of your projects, never be a paper-pusher! • Pro-actively solving problems • An acute sense of responsibility and accountability • Cool, calm and optimistic • Enjoying the thrill of a challenge • Motivated by a desire to add value to your clients’ business • A sense of humour • Celebrate the small stuff