Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

 

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

We’ve got an exciting opportunity for an Account Director to join our Emmy Award-winning team, working alongside one of our partners - one of the leading streaming services.  

As an Account Director, you will ensure the client team strive for excellence, maintaining high levels of client satisfaction, client retention, and growth.

You'll have a strong background in client management, and a deep knowledge of social media, as well as an understanding of processes for wider marketing creative delivery. 

Your responsibilities will include:

Collaborate with others to create exceptional client relationships as demonstrated in client retention and growthBe the lead voice and act as a trusted advisor to your clientProvide direction to the client team and be responsible for setting and managing KPIs that positively impact the clients business goals.Manage client commercial targets, contributing to the commercial success of clients in your portfolio (i.e Hub) collaborating with your Hub Lead as appropriate.Be the subject matter expert on social media creative, with a range of experience from retainers to campaignsDeliver production, activations, events, OOH/DOOH, and brand partnerships Stay on top of the latest developments, championing these areas and being a go-to person for Client Management and articulate how Jellyfish products and solutions can support a client’s KPIs, identifying opportunities to enhance the client offering.Actively support the client team(s), ensuring they have the appropriate tools and resources needed to meet client needs, as well as be able to effectively delegate to others and provide appropriate support and feedback to help develop and grow the career of others in the team.

Qualifications6 years+ creative agency experience, with a focus on social media and content creation Fully bilingual in German and EnglishProven experience of working in advertising or fast-moving brand/marketing environments, specifically across social media A deep understanding of the following social platforms:  Meta, TikTok, YouTube, Twitch and their respective best practices. You will have delivered paid, organic, and creator/influencer projects for high profile clientsPassionate about social media, entertainment and pop culture. Proven experience of running accounts with and without Account Management supportProven experience of supporting and mentoring junior team membersA fierce sense of responsibility and ownership, and a commitment to delivering best practice and valueAdept at building relationships at all levels and inspiring confidence in successful delivery of projectsCompelling written and verbal skills to ensure clear understanding of the agency’s proposition and to convey complex information effectively and without confusionArticulate, incisive and able to build constructive and lasting colleague/client relationshipsExcellent problem solving skills, with the ability to flex and pivot in a fast-paced industryGood team player; collaborative but also a good self-starter, able to work independentlyHigh level of organisation with brilliant prioritisation and multi-tasking skills to manage multiple projects and deadlines.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.