Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re Looking For:
We are seeking an Account Coordinator with experience in customer service and account management. As part of our customer service team, you will be responsible for coordinating local fleet & rental accounts. You may also support the redemption process for repo units, liaising with the national accounts team to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.
You Are:
Organized. You will manage a range of accounts, ensuring customerService Level Agreements (SLAs) are consistently met and manage communication flow.
Team Oriented. You will partner with our other team members including: sales, administration, and accounting to maintain and grow our account portfolio.
Patient. You will interact with customers that have had a vehicle repossessed, and will help them navigate the redemption process with patience and empathy.
You Will:
Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data through portal & other customer-facing systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups
Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms
Negotiate sale of pending bids as per customer service level agreements (SLA)
Assist with transportation and logistics requests and billing
Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
Coordinate the vehicle redemption process in accordance with customer and company requirements
Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests
Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
Manually or electronically enter new data in an accurate and timely manner, including vehicle information, vehicle registrations and other documents.
May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems
Support other administrative tasks, including sale day functions, as required
Block clerk sale day
Coordinate repairs between the commercial team and mechanical department through monitoring of tags in the Inspection Portal
Bill out jobs as required according to contract terms
Follow up with mechanical team on pending jobs to ensure completed in a timely manner
Must Haves:
1-2 Years’ of related experience or education in account coordination
Tech-savvy, and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational and time management skills
Nice to Haves:
Prior experience in account management / business development
Prior experience within the automotive remarketing industry
Experience with AMS, VTrace, and other OPENLANE systems
Bilingual (English/French)
Sound like a match? Apply Now - We can't wait to hear from you!