JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Coordinator 

 

We are seeking a detail-oriented and customer-focused Facilities Access and Information Coordinator to join our dynamic team. In this role, you will be responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders. 

 

The Account Coordinator will be detail-oriented and customer-focused, focused on supporting a building access and information databases.  Responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders. 

 

Key Responsibilities: 

Building Access Management: 

Oversee and maintain building access control systems 

Process access requests and manage card issuance for employees, vendors and guests 

Conduct regular audits of access permissions and update as necessary 

Troubleshoot access-related issues and coordinate with security teams 

Tracker Organization and Maintenance: 

Develop, implement, and maintain various tracking systems for facility-related data 

Ensure accuracy and timeliness of information in all trackers 

Generate reports and analyze data to identify trends and areas for improvement 

Collaborate with other departments to streamline data collection and reporting processes 

SharePoint Site Administration: 

Manage and maintain department SharePoint sites 

Create and organize document libraries, lists, and workflows 

Ensure proper permissions and access controls are in place 

Train team members on SharePoint usage and best practices 

Customer Service: 

Serve as the primary point of contact for facility-related inquiries 

Respond promptly and professionally to requests and concerns 

Coordinate with various teams to resolve issues efficiently 

Maintain a high level of customer satisfaction through proactive communication 

Account Meetings: Support the coordination of account meetings to facilitate collaboration and communicate important updates. 

Process Improvement: 

Identify opportunities to enhance efficiency in access management and information systems 

Develop and implement standard operating procedures 

Stay informed about industry best practices and emerging technologies 

 

Desired experience and technical skills   

 

Required  

Proven experience in a client-facing role, preferably in account management or coordination. 

Proficient in MS Office Suite (Word, Excel, PowerPoint)  

Exceptional organizational and time management abilities. 

Teamwork mentality 

 

Preferred 

Strong interpersonal and communication skills, both written and verbal. 

Ability to work independently and as part of a team. 

Detail-oriented with a focus on delivering high-quality work. 

Willingness to learn and adapt to changing client needs and industry trends. 

 

Qualifications: 

Bachelor's degree in Business Administration, Facility Management, or related field 

2-3 years of experience in facilities management, administrative support, or related role 

Proficiency in Microsoft Office Suite, especially Excel and SharePoint 

Experience with access control systems and database management 

Strong organizational skills and attention to detail 

Excellent communication and interpersonal skills 

Ability to multitask and prioritize in a fast-paced environment 

Customer service-oriented mindset 

 

Estimated total compensation for this position:

52,800.00 – 66,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Rosemead, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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