**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. ACT is a very collaborative team with a great teamwork environment. Team members relish a challenge, display problem solving abilities and enjoy the prospect of facing new types of enquiries every day. ACT are always willing to support each other and work together to reach the optimum resolution. **How will you make an impact in this role?** This role will involve interacting with all necessary departments or teams within American Express to respond to and resolve urgent enquiries from account managers and written cases. The resolution of these cases raised is not the end of the journey: you will review if a root cause analysis is required to discover pain points in our processes that are impacting our business. You will use your outstanding Relationship Care skills to aide resolution. For cases outside your range of knowledge, you will review who is best placed to solve them and retain ownership until confirming their resolution to the clients. **Minimum Qualifications** + Written & spoken English and German required + Proven ability to work well within a team servicing environment as well as work independently with minimal supervision + Proficient PC skills including Office packages + Must demonstrate excellent written and verbal communication skills + Experience of working in banking or financial servicing an advantage + Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy **Preferred qualifications** Successful applicants will have: + A positive attitude + Analytical skills + Strong sense of ownership + The ability to communicate solutions to partners effectively and be proactive with problem solving A great sense of humour is also beneficial! Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Customer Service **Primary Location:** United Kingdom-East Sussex-Brighton **Schedule** Full-time **Req ID:** 25013720