**What you'll bring to the team** **Accommodation Lead** **Location:** Thorpe Park **Hours:** part time, weekends & holidays **Contract Type:** Seasonal, until November 2025 In this role, you will be responsible for checking guests in & out of the Cabins, serving guests in the Thorpe Shark Supplies Shop, ensuring that standard are kept to a high level throughout the Cabins and ensure the Cabins hit there KPI daily sample size targets. **Responsibilities** • Checking Guests In & Out of the Cabins • Stocking the Cabins Shop • Correctly storing luggage and taking it to the Cabins for arrival guests • Ensuring KPI surveys are filled out by all guests checking out of the Cabins • Making sure standards are kept to their highest level by completing the daily & weekly check list in full • Cleaning all guest areas overnight to ensure it is ready for the next days operation • Effectively dealing with guests feedback or major issues • Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings • Providing guests with all the correct information about there stay at Thorpe Shark Cabins • Completing any required people management tasks for your direct reports • Effectively communicating with all Hotel Stakeholders regarding anything that could affect the guest experience and operation **Qualifications & Experience** **No previous experience required** , just **enthusiasm** and **eagerness** to learn! Show us you’re **guest obsessed** by being **positive** and **helpful** . Go together to show our guests that’s you care! **Benefits** + Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! + 25% discount in our retail shops and restaurants + 40% discount online off LEGO, and much more! + Free bus from Staines station for all employees  + Fortnightly pay + Free staff parking + Ongoing training & development to have a longer-term career in Merlin + Access to Perks at Work which 30,000+ national & local employee discounts **If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.** **Pay Range** GBP £13.00/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9371/accommodation-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Surrey-Chertsey_ **Job ID** _2025-9371_ **Employment Type** _Full-Time_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Thorpe Park Resort_