Location:

\n\nKilleen Hemingway Specialty Clinic (KLHC)  2405 South Clear Creek Rd Ste 106, Killeen, 76549\nKilleen Clinic (KLC Lab) 3801 Scott & White Dr Killeen, TX 76543\n\n

 

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Schedule: Open Availability for hours of operation

\n\nKLHC: Monday-Friday 6:30a-6:30p\nKLC Lab: Monday – Friday 6:30a-6:00p, Saturday 7:00a-12:00p\n\n

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About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

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Essential Functions of the Role

\n\nConducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.\nKnows the patient flow processes in each area.\nIdentifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.\nInteracts regularly with other areas and departments to provide information on patient delays and schedule changes.\nVerifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.\nEstablishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.\nMay be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.\nAssists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.\nAdhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.\nConducts formal, documented training and serves as a resource to others.\nProactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.\n\n

Key Success Factors

\n\n2 years of healthcare or customer service experience or education equivalency required.\nProven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.\nMaintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.\nMust exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.\nDemonstrates ability to manage multiple, changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing and computer navigational skills.\nBasic computer skills and Microsoft Office.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 2 Years of Experience