Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

Primary contact to Worldwide customer department users on process inquiries and day to day operations

Technical Support and consulting on the integration of the customers IT Applications to the central gateways

Support towards Security and Risk compliance controls with respect to various Bosch regulations

Request handing on all the support queries from the customers and Escalation handling on need basis

Responsible for maintaining process documentation up to date

Consult stakeholders on Access Management  related topics

Mailbox handling and query handle

Ensure the customer KPI's, quality and deliverables are met

Qualifications

Educational qualification:

BCA/MCA/BSC/MSC and graduation

Experience :

3 to 5 years of experience in VBA scripts, Macros and BI reporting tools will be an added advantage

Mandatory/requires Skills :
Know how in IT systems

Good working knowledge in MS office (Excel, word and PPT). Know how in excel functions (E.g., Pivot table, charts , lookup functions, etc.,)

Professional oral and written communication skills

Know-how on ITIL service management processes will be an added advantage

Preferred Skills :