About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

 

Chubb is seeking a dynamic and results-oriented A&H Fast Track Team Manager to join our growing international team at the EMEA Claims Centre in Madrid. In this key leadership role, you will oversee a team of 16 claims processors within the Accident & Health claims function, ensuring the delivery of exceptional service and high-quality outcomes for our customers across the EMEA region. Your team will be composed of individuals with various language capabilities, supporting activities for multiple countries and ensuring comprehensive service delivery. You will lead and motivate your diverse team, fostering a collaborative environment that promotes efficiency, compliance, and continuous improvement. Your responsibilities will include managing the claims handling process for a diverse portfolio of Fast Track Claims, ensuring adherence to operational, regulatory, and service standards. You will leverage your expertise to conduct regular process reviews and drive enhancements in claims management strategies. This role emphasizes the alignment of best practices across the wider EMEA region, with a focus on improving customer and operational delivery. If you possess supervisory experience within a professional claims environment and are looking to enhance your career with a global leader, we invite you to apply for this exciting opportunity at the EMEA Claims Centre in Madrid, where you will play a vital role in supporting our international operations.

 

Key Responsibilities

Lead Team Development: Coach, mentor, and lead a team of 16 claims processors handling Fast Track Claims. Monitor and evaluate team activity to consistently improve performance and develop talent. Lead by example and promote Chubb's CODE culture, ensuring adherence to Chubb Claims Handling Guidelines. Implement Claims Strategies: Be responsible for the implementation of Accident & Health (A&H) claims strategies and develop core processes to ensure the delivery of efficient service levels appropriate to the products sold. Set and Monitor Performance Targets: Identify stretch targets for key outcomes and report on performance metrics, including Cycle Time, Fast Track processing, CSP (Portal) usage, NPS & CSAT, Quality, and response times for Acknowledging correspondence and Effecting Payment. Generate Reports: Provide the claims manager with monthly and ad-hoc claims reports, managing performance and identifying areas for improvement. Manage Relationships: Assist with the management of key stakeholders and business relationships while building and maintaining strong client relations through timely and clear communication. Ensure Compliance: Ensure key controls are active and effective, adhering strictly to all compliance and regulatory requirements impacting the claims function. Utilize the claims peer review process to seek constant improvement. Facilitate Training and Development: Conduct regular training sessions and knowledge-sharing initiatives to keep the team updated on industry  practices and Chubb policies. Recruitment and Onboarding: Involve yourself in the recruitment and  onboarding processes of new team members to ensure a strong and capable workforce aligned with the center's goals. Support Growth and Strategy Implementation: Actively support the growth and strategic implementation of the Madrid Claims Centre, contributing to initiatives that enhance operational efficiency and service delivery. Represent Chubb: Act as a representative of Chubb at internal and external meetings.  Contribute to Process Improvement: Analyze claims data and trends to identify opportunities for improving processes and enhancing customer service delivery across the EMEA region.

 

Requirements and Experience 

Bachelor’s degree in law is preferred.Proven leadership, team management, and motivational skills with a track record of developing high-performing teams.Previous claims management experience at a Team Leader or Supervisor level, demonstrating the ability to lead effectively in a claims environment.Experience with Accident & Health (A&H) or other commercial lines claims is advantageous and will be considered a valuable asset.Competent in Microsoft Office Suite with a sound understanding of the insurance and reinsurance market preferred.Strong problem-solving competencies with a practical and common-sense approach to addressing challenges encountered in day-to-day operations.Solid experience in claims handling within an insurance company or brokerage environment, showcasing expertise in the claims process. Exceptional integrity, dedication, and attention to detail, ensuring the highest standards of quality and compliance.Excellent communication, numeracy, and organizational skills for effective interaction with team members and stakeholders. Capability to analyze data and performance metrics to inform decision-making and facilitate continuous improvement.Strong interpersonal skills and the ability to build and maintain relationships with clients and third-party stakeholders.Proficiency in additional languages is a plus, reflecting the international nature of the EMEA team.

 

What we offer in return:

29+ days of vacation a year2 days working from home option + additional flexible daysWorking from home allowanceEntry time flexibilityPrivate medical insuranceLife and accident insuranceMeal allowancePension planStock purchase planFlexible compensation schemeGympass Employee assistance program
Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.