Full-Time Keyholder, UGG - ASHFORD
About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry
ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Keyholders are critical to the success of our stores. It’s your job to create the
best possible customer experience. You stay current in your knowledge of all
productions, promotions and marketing initiatives in order to engage with our
customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our
customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.
Description
As an UGG Keyholder, you create personalized shopping experiences for our
customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies
 Ensure the highest level of customer service possible
 Prioritise brand and product knowledge training and share this knowledge in
customer interactions
 Communicate effectively with customers, team members, management, and
corporate stakeholders
 Empower team members through communication and recognition
 Contribute to a team and cooperate to achieve goals
 Multi-task in a fast-paced environment
 Maintain knowledge of current trends and styles
 Respond to problem situations with professionalism
 Think critically to solve problems and approach challenges with agility
Who You Are
 A natural communicator who conveys the UGG and Deckers Brands vision
and mission
 A motivated team player and self-starter
 Excellent team building skills
 You have a problem solving mindset and approach challenges with agility
We Would Love to Hear From People With:
 Previous Retail experience
What We Will Give You
 28 days annual per year based on a 40 hour per week contract
 Extras, perks & volunteering opportunities - Being a valued member of the
UGG and Deckers Brands team means more than just a paycheck. From
generous discounts to community-based programs, we offer a variety of cool
extras.
 Growth and Development; Deckers Brands was built on the idea of pursuing
passion. That’s why we offer extensive opportunities and support for
personal and professional development including a Global Mentorship
Program
 Uniform Allowance
 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30%
instore discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants embracing their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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