**Raymond James Overview** **One of the largest independent financial services firms in the country could** **be** **the place** **you build** **a career beyond your expectations.** Our focus is on providing trusted advice and tailored, sophisticated strategies for individuals and institutions. Raymond James Financial is a diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options. We strive to ensure everyone feels welcomed, valued, respected and heard so that you can fully contribute your unique talents for the benefit of clients, your career, our firm and our communities. Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. **Job Summary** Under general supervision, uses specialized knowledge and skills obtained through training and experience to provide first level software and hardware support to an assigned functional area(s) in the acquisition, implementation and operation of end-user applications. With guidance, may be trained on business applications to make changes or create templates in application settings to facilitate and support business requirements. Extensive contact with internal business unit and Information Technology (IT) is required to identify, research and resolve problems. Utilize established procedures and guidelines to perform various tasks that may require evaluation, originality or ingenuity in making decisions. May educate, assign and monitor the work of others. **Essential Duties and Responsibilities** + Troubleshoots hardware and software problems. + Communicates with IT to resolve problems that require escalation to second level support. + Prepares workstation hardware, software and network access for new associates. + Provisions access credentials for business applications. + Maintains PC inventory for assigned functional area. + Analyze and test proposed changes to business-related application information. + Consult with business unit and supervisor to identify, analyze, refine and document business requirements. + Work closely with business unit and other areas of IT to resolve problems and exceptions. + May consult with vendors on technical aspects of assigned applications. + Perform application access management tasks including setting up user access in assigned applications, resetting passwords, unlocking or disabling user accounts, and providing access reports or exports. + Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** **Knowledge of** + Advanced concepts, principles and practices of PC support. + Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations. + PC hardware sufficient to install, move and customize workstations. + Microsoft Query and or integration of outside databases. + Functional, operational, and technical requirements of assigned applications. + Basic concepts and practices of issue tracking, change management, and requirements gathering. + Basic policies and procedures used in IT and how they affect assigned applications. + The relationship between IT and business. + Basic awareness and understanding of the business context of a technical solution. **Skill in** + Interfacing and communicating with technical and non-technical people. + Creating accurate documentation. + Attending to details while maintaining a big picture orientation. + Operating standard office equipment and using required software applications. + Troubleshooting hardware and software problems. + Setting up hardware, software and network access for end users. + Customizing work stations. **Ability to** + Ask specific questions to verify clear understanding of business requirements. + Take ownership of an aspect or task on a project. + Actively communicate technical and business aspects of work efforts. + Participate in requirements gathering sessions. + Analyze and solve problems. + Provide a high level of customer service. + Establish and maintain effective working relationships with others. + Exhibit a positive attitude when dealing with others. + Follow all internal procedures for handling requests. + Effectively organize and prioritize tasks and responsibilities. + Participate in team projects and activities. + Demonstrate flexibility in accepting and adapting to change. + Clear, concise, grammatically correct oral and written communications. + Demonstrate appropriate frequency and level of detail in communications. + Escalate unresolved issues to others. **Education/** **Previous** **Experience** + Bachelor’s degree in MIS or Business with a minimum of two (2) years of relevant experience. + Proficient understanding of principles in one or more functions of position. OR ~ + Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications** + None required. **Travel** **Travel Required:** Yes, 5 % of the Time