Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionRoles & Responsibilities :
Diagnosing and repairing issues.
Resolving network issues.
Installing and configuring software.
Speaking to customers to quickly get to the root of their problem.
Good knowledge in understanding the problem statement.
Provide the solution within defined time.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Ready to work in shifts.
Educational qualification:
Bachelor’s degree in computer science or computer engineering
PLM Experience is preferred
4 to7 years’ professional experience
Experience :
Knowledge on ticketing tools preferably ServiceNow
Should have experience in working L1 and L2 tickets
Knowledge of Python and SQL
Experience with remote desktop applications and help desk software.
Ability to work independently with minimal supervision and assistance
Having a problem-solving attitude.
Professional proficiency in English – spoken and written (the working language is English).
Mandatory/requires Skills :
Should have experience in working L1 and L2 tickets
Knowledge of Python and SQL
Preferred Skills :
Additional InformationExcellent communication skills
Systematic and analytical approach to tasks
Can work individually, and at the same time maintain a high team spirit
Enjoy new challenges and personal drive to achieve our objectives