Position Summary:
Under the minimal supervision of the manager and in collaboration with the client and other team members, the incumbent performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues. The incumbent will coordinate the flow of data information between the client, Inmar Reverse Logistics and the vendor. The incumbent should be knowledgeable in all Company services and reporting capabilities, and be able to use the system independently.

Position Summary:
Under minimal supervision of a manager and in collaboration with the client and other team members, the Research Clerk performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues.

The role coordinates the flow of data information between the client, Inmar and the vendor. The incumbent should be knowledgeable in all company services and reporting capabilities and be able to use the system independently.

Primary Accountabilities:

OperationalPrioritize work items according to client service-level agreement (SLA) requirementsIssue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate mannerManage inbound returns to prioritize RA issuance based on customer requirementsAdhere to prescribed routines and practices; maintain detailed, accurate files and recordsWork efficiently and accurately in an atmosphere of frequent interruptionPrioritize and manage multiple tasks requiring extensive and timely follow up and completionProceed independently and carry out assignments to completion with minimal instructionCommunicate with installation and programming staff to resolve data issuesReceive and respond to client requests and inquiries, through written and oral communicationsWork with the client to develop, refine and maintain new processes, per the client’s specificationsFacilitate the return authorization process for product held in Company centers for return to supplierInitiate internal correspondence requiring action from other departmentsInitiate telephone calls and conference calls with internal and external contacts to clearly communicate informationDetermine appropriate reports to be used for ad hoc client requests

Additional Responsibilities:

Performs other duties as assignedComplies with all policies and standards

Required Qualifications:

High School diploma (or its equivalent) required1-3 years experience in in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position requiredLegally authorized to work in the U.S.Proven interpersonal and communication skills, and the ability to delegate and prioritize workBilingual a plus but not requiredCompetent with Microsoft Office and Google suites; experience using basic office equipmentAble to follow standard operation procedures and follow instructionsAble to work in an environment that is not climate controlledAble to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Use Hands to Handle Objects - RegularlyReach with Hands or Arms - RegularlyTalk or Hear and Read Instructions - RegularlyStand, Kneel, or Stoop and Lift 20 Pounds - RegularlyView Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time

Individual Competencies

Personal Credibility: Achieves success using their ability to develop, maintain, and strengthen partnerships with others internally or externally.Teamwork: Advanced communication skills used to lead a team.Adaptable: Arrives at a conclusion based on previous experiences and good judgment.Curious: Asseses circumstances using experience and a variety of information gathered.Communication: Contributes to strategy for their team.

As an Inmar Associate, you:

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Flexible Spending Accounts (FSA/DCA)

We also offer:

Paid time off and 11 paid holidays

Family-building benefits, including Maternity and Parental Leave

Wellness and Mental Health counseling services

Concierge and work/life support resources

Voluntary Accident, Critical Illness, and Hospital

Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring pay rate for this position is: 

$15.30

Incremental pay increase are provided at 3 months and 12 months of employment. This is a non-exempt, hourly role eligible for overtime in accordance with federal and state laws.

In addition to base hourly pay, eligible employees in this role may receive: 

Safety bonuses based on meeting defined performance and compliance requirements.

Shift differentials, where applicable(e.g. for evening or late shifts)

The hourly rate offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.