Do you have the technical skills and problem solving ability to support our internal and end users, and drive technical support excellence across our growing team? Join Biosite’s Service Desk department, part of the ASSA ABLOY Group, in Solihull, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

 

What would you do as our Technical Support

Reporting to the Service Desk Manager, you will be responsible for providing support to both employees and end users, via phone and email. You will contribute to the overall effectiveness of the technical support team by fostering customer service excellence and ensuring resolution of any technical issues.

You would also be responsible for: 

Monitor the support calls logging system on a daily basis and maintain comprehensive logs of all activities in our internal ticket system. Deliver first-line technical support and promptly respond to support queries from customers across the UK and Europe. Demonstrate a high level of customer service when addressing support issues. Take ownership of support cases, ensuring adherence to relevant support procedures. Escalate more complex calls to the appropriate support team member or other departments.

 

The skills and experience you need

We are looking for someone who has:

Proven experience in a similar IT support role with a focus on end-user interactions. Familiarity with call logging systems and remote support tools ·  Strong understanding of PC hardware and peripheral devices. An understanding of servers. Proficiency in networking and routing. The experience working with Debian-based Linux is a plus. Resiliency in handling challenges and difficult situations, with excellent communication skills, and ability to listen actively and gather relevant information.

 

Strong organizational skills, excellent time management, and the ability to efficiently plan and manage workloads are essential for success.

 

What we offer

 

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.

Here is what we have to offer:

 

Learning and career development opportunities, whether it’s online learning, management training, or enhancing your skills. Competitive salary and pension scheme. 24 days leave, increasing with length of service.

 

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. 

To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

 

Let’s create a safer and more open world - together!

 

To find out more about us, visit www.assaabloy.com

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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