Role: 1st/2nd Line Support Engineer
Location: Swindon + Field-Based (Local to Swindon)
Salary: £26,000 – £28,000
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities
Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).Administer and maintain user accounts, devices, and system configurations.Support Office 365 tools including Teams, SharePoint, OneDrive, and email.Maintain accurate records via an IT Helpdesk system.Liaise with third-party vendors and escalate issues where necessary.Conduct routine system checks, updates, antivirus monitoring, and documentation.Assist with onboarding/offboarding of users and devices.Travel regularly between school sites.Skills & Experience
2+ years' experience in IT support (Windows 10/11, macOS, basic networking).Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.Strong problem-solving and organisational skills.Excellent customer service and communication in educational settings.The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.