We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.


  
Some of the daily activities are: 
 
End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, pc's, printers, . Basic Network knowledge (Patching.) 
  
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. 
  
ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune – DEP…) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset