1st & 2nd Line ICT Support Technician
Pertemps
Job Title: 1st & 2nd Line ICT Support (Hybrid)
Location: Warrington, Cheshire
Salary: £30,000 £32,000 (DOE)
Hrs : 08:00 - 17:00hrs (Mon-Fri)
Contract: 3 Month Contract (with potential of extending/permanent)
Company/Job Role
An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors.
This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent.
Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities
As the ICT Support Technician, you will be responsible for :-Provide desktop and server support to all aspects of the businessEffectively and efficiently diagnose and resolve technical issuesCreate and maintain a log of servers, desktops and laptops, reporting faults where necessarySet up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain currentTake responsibility for the management of backups and tape rotationCreate purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintainedTake responsibility for the patching of network and phonesEnsure the recording and maintenance of licensing for all software purchasedManage the maintenance of the exchange service mailbox including the archiving of mailboxesComplete internal user moves including phonesUndertake small ICT projects as instructed by the Service Delivery ManagerEnsure a high level of customer service and support is provided to all internal and external customersEscalate ICT issues to the Service Delivery Manager where necessaryCarry out such other duties which are consistent with the nature of the job role
As the successful ICT Support Technician, you will have the following skills :-Demonstrable experience of ICT help desk supportWorking knowledge of Microsoft Operating Systems from XP onwardsSound knowledge of MS Exchange 2010 mailbox creation and maintenanceWorking knowledge of Active Directory (AD)A positive attitude with the ability to deliver excellent Client experience and satisfactionExcellent verbal and written communication skillsProficient planning and organisational skills with a methodical and logical approachStrong attention to detail with a high level of accuracy
Location: Warrington, Cheshire
Salary: £30,000 £32,000 (DOE)
Hrs : 08:00 - 17:00hrs (Mon-Fri)
Contract: 3 Month Contract (with potential of extending/permanent)
Company/Job Role
An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors.
This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent.
Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities
As the ICT Support Technician, you will be responsible for :-Provide desktop and server support to all aspects of the businessEffectively and efficiently diagnose and resolve technical issuesCreate and maintain a log of servers, desktops and laptops, reporting faults where necessarySet up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain currentTake responsibility for the management of backups and tape rotationCreate purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintainedTake responsibility for the patching of network and phonesEnsure the recording and maintenance of licensing for all software purchasedManage the maintenance of the exchange service mailbox including the archiving of mailboxesComplete internal user moves including phonesUndertake small ICT projects as instructed by the Service Delivery ManagerEnsure a high level of customer service and support is provided to all internal and external customersEscalate ICT issues to the Service Delivery Manager where necessaryCarry out such other duties which are consistent with the nature of the job role
As the successful ICT Support Technician, you will have the following skills :-Demonstrable experience of ICT help desk supportWorking knowledge of Microsoft Operating Systems from XP onwardsSound knowledge of MS Exchange 2010 mailbox creation and maintenanceWorking knowledge of Active Directory (AD)A positive attitude with the ability to deliver excellent Client experience and satisfactionExcellent verbal and written communication skillsProficient planning and organisational skills with a methodical and logical approachStrong attention to detail with a high level of accuracy
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