With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
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The Food & Beverage Sales Manager handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Food & Beverage / Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants’ reputation in the local market.
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What will I be doing?
\nAs the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards:
\n• Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.
\n• Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
\n• Maximize F&B revenue through each upselling opportunity whenever possible.
\n• Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.
\n• Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
\n• Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.
\n• Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.
\n• Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
\n• Keep well informed on the operations of all outlets especially in key departments.
\n• Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
\n• Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.
\n• Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests.
\n• Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
\n• Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.
\n• Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications.
\n• Record all daily sales calls.
\n• Submit production reports on your list of accounts on a monthly basis.
\n• Carry out any other reasonable duties and responsibilities as assigned.
\n• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
\n希尔顿在全球 100 多个国家和地区拥有数千家酒店，为您提供无数愉悦的机会。从敞开的大门到热情的微笑和非凡的体验，我们每年为数百万下榻我们酒店的旅客提供永生难忘的欢迎。除了我们的旗舰品牌希尔顿酒店及度假村，希尔顿酒店家族还包括华尔道夫酒店、LXR、康莱德、天幕、古玩系列、DoubleTree、希尔顿花园酒店、汉普顿等众多品牌。
\n如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。
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餐饮销售经理负责处理各餐饮门店的业务。他/她在餐饮总监/餐饮经理的总体指导和监督下，与运营总监协调，在其具体负责的领域内实施所有销售活动并最大限度地创造商机。该职位负责建立和维护高质量的数据库，以扩大市场覆盖面，提高客户忠诚度，在当地市场建立餐厅的知名度和美誉度。
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我将做些什么？
\n作为餐饮销售经理，您将负责按照最高标准执行以下任务：
\n- 在餐饮总监/餐饮经理的监督下，执行与各自市场相关的所有销售行动计划。
\n- 确保开具的发票与所有商定和提供的服务相符。
\n- 在可能的情况下，通过每次向上销售的机会最大限度地增加餐饮收入。
\n- 通过招待客人、实地考察、介绍酒店等方式尽可能多地宣传酒店。
\n- 拜访以前的、现有的和潜在的客户，以便与他们签订合同，特别是商业客户。
\n- 按照预定计划组织定期拜访，与客户保持良好关系。
\n- 会见并陪同重要客户、贵宾抵达，确保他们满意。
\n- 提供售后服务，特别是确保认真对待所有客人的投诉，并在必要时与相关部门进行讨论。
\n- 随时了解所有分店的运营情况，尤其是关键部门的运营情况。
\n- 使用宾客数据库工具，记录曾经的、现有的、潜在的餐饮宾客，并建立宾客档案。
\n- 编制暂定月度计划，记录上个月的所有销售及其他相关活动。
\n- 每天与各餐饮店和行政酒廊的客人接触，特别是针对某些客人。
\n- 收集客人的反馈意见，每周或在必要时组织与餐饮团队的协调会议，以分享和改进意见。
\n- 使用竞争对手认知工具获取并熟悉所有市场信息，尤其是主要餐饮竞争对手的产品和相关促销活动，并及时向餐饮总监/餐饮经理汇报。
\n- 通过销售电话或联合销售电话、传真和书面沟通，保持酒店在主要市场地区的高曝光率。
\n- 记录所有日常销售电话。
\n- 每月提交客户名单的生产报告。
\n- 履行分配的其他合理职责。
\n- 管理层保留对本职位描述进行修改的权利，恕不提前通知。
What are we looking for?
\nA Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• College or related degree.
\n• Minimum 1 year of experience in a related field.
\n• Proficient in English to meet business needs.
\n• Familiar with the operation and application of the hotel’s computer / data processing system.
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What will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\n我们在寻找什么？
\n为希尔顿品牌服务的餐饮销售经理一直在为我们的客人服务，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：
\n- 大专或相关学位。
\n- 至少 1 年相关领域的工作经验。
\n- 精通英语以满足业务需求。
\n- 熟悉酒店计算机/数据处理系统的操作和应用。
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在希尔顿工作会是怎样的体验？
\n希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！