**Additional Information** **Job Number** 25071604 **Job Category** Reservations **Location** The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan, 604-0902VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Kyoto%2C%20Kamogawa%20Nijo-Ohashi%20Hotori%2C%20Kyoto%2C%20Kyoto%2C%20Japan%2C%20604-0902) **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **日本語スキル必須 / Japanese language skill is a must.** 電話、ファックス、メールで届いたすべての予約リクエスト、変更、キャンセルを処理する。お客様の予約ニーズを特定し、適切な客室タイプを決定する。客室タイプと料金の状況を確認する。保証、特別料金、キャンセルポリシーについて説明する。特別なリクエストに対応し、文書化する。施設の設備やサービス、宿泊施設に関する質問に答える。セールステクニックに従い、収益を最大化する。予約システムでデータを入力し、アクセスする。予約システムに正しいコードと料金を入力し、特別な客室予約タイプ（無料客室、従業員割引、旅行代理店査察料金、卸売予約など）を示す。ゲストの懸念に対処する際、適切なエスカレーション手順に従う。 会社の方針と手続きに従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。専有情報の機密性を維持する。会社の資産を保護する。ゲストや同僚のプライバシーとセキュリティを守る。会社の基準に従って、すべてのゲストを歓迎し、レコグナイズする。ゲストのサービスニーズを予測して対処する。障害のあるゲストを支援する。明確でプロフェッショナルな言葉遣いで他者と会話し、適切なエチケットで電話に応対する。他者と良好な関係を築き、維持する。共通の目標を達成するためにチームをサポートする。他の従業員の懸念に耳を傾け、適切に対応する。品質保証の期待と基準を遵守する。10ポンド以下の重さのものを補助なしで移動、持ち上げ、運び、押し、引き、置く。スーパーバイザーの要請により、その他の合理的な職務を遂行する。 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.