バイリンガル受付／外資系オフィス（渋谷） Job ID 224727 Posted 13-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Tokyo - Tokyo - Japan **Bilingual Receptionist (JP/Eng) based in Shibuya** + 外資系大手オフィスの受付としてご活躍いただきます + 受付業務以外にもファシリティ、庶務業務に携わっていただきます + キャリアパス多数！チームで協力して働く職場環 **Function:** The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. The individual(s) will assist the Facilities Manager to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirements of the role. **What you will do & What's in you:** **Service Delivery** ● Provide an exceptional customer service experience to site residents and their guests, acting as a single point of contact for all enquiries. ● Ensure guests are greeted and welcomed courteously and their needs are anticipated at all times. ● Efficient guest registration and host notification with the ability to remember guest names and faces ● Issue passes in accordance with the agreed procedures and explain required Health and Safety procedures and emergency evacuation requirements to guests ● Ensure Reception desk and area is kept clean and tidy at all times ● Ensure Reception desk absences are managed during the contracted hours ● Book taxis and cars as required for visitors ● Provide general information on required guest services available within the local area for visitors ● Undertaker general team administration duties as required by the Team Leader/Facilities Manager Compliance Management ● Delivery of the Reception Service as detailed in the: Service Level Agreement ● Completion of daily checklist schedule and progress of any outstanding actions ● Be fully conversant with all relevant client standard operating procedures People & Performance Management ● Take pride in personal presentation, adhering to required uniform and appearance standards ● Follow the guidelines laid down in the Reception code of conduct file ● Embrace and deliver the working together service excellence concept and to operate as part of the ‘One Team’ culture **Dimensions:** ● There are no staff management responsibilities with this position ● There are no budgetary responsibilities with the position ● Key Performance Data collection ● Ensure key performance data collection and measurement requirements are adhered to **Skills and Experience:** ● Strong customer service skills and at least 2 years experience of operating within a high profile environment is desired ● Service orientated attitude combined with a flair for pro-active problem solving to exceed customers expectations ● Ability to motivate self and others, excellent time management and organizational skills required. Must be able to manage and provide service delivery in a seamless manner ● Good level of technology skills required to operate visitor management and other required software systems. Previous experience of operating a resource or hotel management system would be advantageous. ● Strong team player within a customer service team environment. **Essential** ● Microsoft Office – Outlook, Word, Excel, PowerPoint are required ● Languages - Japanese: native, English: business level (preferred) ● Planning, Prioritizing and Organizing ● Strong communication skills **Desirable** ● Previous experience of operating in a Customer Service environment providing guest and/or Reception services to the highest standard 上記にご興味をお持ちいただけましたら、是非ご応募・ご連絡をお待ちしております！ Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)