**Additional Information** リアクティブセールス / Reactive Sales **Job Number** 25066597 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan, 604-0902VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Kyoto%2C%20Kamogawa%20Nijo-Ohashi%20Hotori%2C%20Kyoto%2C%20Kyoto%2C%20Japan%2C%20604-0902) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **日本語スキル必須 / Japanese language skill is a must.** 社内外でのブランドイメージの認知度を高める。前日に発生した未解決のリクエストや問題に優先的に対応し、解決に努める。メッセージを正確かつ完全に、読みやすく受信、記録し、伝達する。ゲストのリクエストや問題が満足のいく形で解決されたか、フォローアップを行う。毎日のラインナップに参加する。ロビーに到着したゲストにドアを開けてお迎えする。 従業員の採用、研修、スケジュール管理、評価、カウンセリング、懲戒、モチベーション、コーチングにおいて管理職を補佐する。公正な待遇の保証／オープンドアポリシープロセスのロールモデルおよび最初のコンタクト窓口として機能する。事故、怪我、危険な作業状況をマネージャーに報告する。安全トレーニングを完了し認定をうける。会社の方針と手順を順守する。制服と身だしなみを清潔かつプロフェッショナルに保つ。専有情報の機密性を維持し、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎しレコグナイズする。ゲストのサービスニーズを予測して対応する。障害のある人を支援する。ゲストに心からの感謝を表する。明確でプロフェッショナルな言葉遣いで他者と会話する。正確で完全な文書を作成・確認し、適切なエチケットで電話応対をする。適切なエチケットで電話応対する。他者と良好な関係を築き、維持し、チームが共通の目標を達成するのをサポートし、他の従業員の懸念に耳を傾け、適切に対応する。品質に対する期待と基準を確実に遵守する。組織の効率、生産性、品質、安全性およびコスト削減を向上させるための新しい方法を特定、推奨、開発、実施する。様々な形式の情報を読み視覚的に確認する。10ポンド以下の重さの物を補助なしで移動、持ち上げ、運び、押し、引き、置く。監督者の要請に応じて、その他の合理的な職務を遂行する。 Promote awareness of brand image internally and externally. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Receive, record, and relay messages accurately, completely, and legibly. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Attend daily line-ups promptly. Open door and greet guests as they arrive in the lobby, as assigned. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 2 years of supervisory experience. License or Certification: None _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.