JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ポジションは、クライアントオフィスでの総合的な施設管理専門家の役割です。主な職務は以下の通りです：

クライアント拠点でのFMサービスの窓口として、日常的な関係管理と顧客満足度の確保ベンダー管理、契約監視、パフォーマンス評価の実施財務管理（購買要求書作成、発注書発行、請求書処理など）健康・安全管理（緊急事態対応、安全訓練の記録管理）リスク評価・管理とコンプライアンスの確保日常的な施設運営（メンテナンス調整、小規模移動、イベント設営支援、ヘルプデスク問題管理）

Vendor Management、Finance、Helpdesk対応など、Soft service全般が経験できるポジションです。ユーザーさんの約半数は日本人で、半数ががEnglish Speakerです。Regional アカウントなので、英語に抵抗がない方を募集します。

詳しくは下記をご確認ください。

Duties & responsibilities

The key responsibilities include:

Client/Stakeholder Management

Be the face of facilities for FM services in the Client site - day to day Client liaison and relationship managementEnsuring Client satisfaction through excellent facilities management as well as workplace engagement activities planning,advice and supportAdvise and support Client site operation managers team across a range of facilities management issues including:Planning, operations and maintenance service delivery.Conduct facilities management operations auditsCommunicate to/ educate the stakeholder/ end user to use Client internal portal and tools, for example, Internal event requestportalOffice/ Facility tour and introduction for all new hireInvolved in regular meeting with Business Unit StakeholdersJointly responsible for facilities related matters coordination - including Space Hacks, escalations, project liaison

Procurement & Vendor Management

To support regular contractor meeting and review suppliers’ performanceEnsure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practiceEnsure that they are professionally delivered at the right costs for Client.Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

Finance Management

Liaise Client vendor and assist with enrollment to purchasing systemWork closely with Client Account Payable team and Client vendor to ensure no outstanding amount or any payment issue. Example, the Executive center and Landlord.Preparation of PRs for client approvalOverseeing the administration of JDE and issuing of Purchase Orders to JLL vendorsProcess vendor invoices and update invoice tracker

Health & Safety Management

Attend Emergency situation and prepare Incident Report and upload the IR to both JLL and client systemUpdate & maintain relevant documentation as well as training records for Fire Wardens/First-Aiders ensuring all government regulations and Client policies are met.

Risk Management

Ensure escalation procedures and incident reporting procedures are implemented and maintainedAdhere to JLL and Client's code of conduct; ensuring compliance with the firms' guidelines, procedures and strategiesAssist in the development of guidelines and strategies to ensure compliance with JLL’s business conductResponsible for conducting annual Risk AssessmentMaintain and share with client as required the site Risk Register

Site Operations

Assist execution of minor moves/restack and ad-hoc projectsCoordinate all maintenance activities and ensure all unscheduled maintenance is promptly actionedAssist with onsite event setup and coordination where requiredManagement of all faults and queries raised through the helpdesk.Ensure attendance to all reactive maintenance / downtime/ breakdown according to agreed SLA and escalate as appropriateLiaison with the landlord on matters relating to the premises including fire evacuation training/drillsManagement of Shipping services including vendor liaison and dealing with queries and customs issues.Coordination of the Ergo assessment program

Required Qualifications, & Experience

Degree or Diploma in Business Administration/ Finance/Facilities/Engineering or equivalent qualificationPrior experience in Finance, Hospitality, Property Management or Facilities Management.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.