[LPS] AIOps & Digital Workplace (CoE) **General Information** Req # WD00084834 Career area: Information Technology Country/Region: Hong Kong City: Hong Kong Date: Tuesday, July 1, 2025 Working time: Full-time **Additional Locations** : * Hong Kong **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** To lead our AIOps and Digital Workplace Center of Excellence (CoE) within our IT service organization. This role will focus on designing, implementing, and optimizing AI-driven solutions and digital workplace strategies to enhance operational efficiency and improve service delivery for our clients. **The Job** + **Architectural Leadership** : + Develop and execute the architectural vision for the AIOps and Digital Workplace CoE, ensuring alignment with organizational goals and client needs. + Design scalable AIOps solutions and digital workplace frameworks that enhance IT service management and employee productivity. + **Service Development** : + Collaborate with cross-functional teams to create innovative AIOps and digital workplace services tailored to client requirements. + Establish and document best practices for integrating AI, machine learning, and collaboration tools into IT operations. + **Data Management** : + Oversee data collection, analysis, and reporting to extract actionable insights for optimizing IT operations and workplace efficiency. + Ensure compliance with data integrity and security standards. + **Client Engagement** : + Engage with clients to understand their unique challenges and customize AIOps and digital workplace solutions accordingly. + Conduct training sessions and workshops to promote awareness and effective use of AIOps and digital workplace technologies. + **Continuous Improvement** : + Monitor and assess the performance of implemented solutions, driving continuous enhancements based on feedback and industry trends. + Stay updated on emerging technologies and best practices in AIOps and digital workplace environments. + **Collaboration** : + Partner with internal IT teams to ensure seamless integration of AIOps and digital workplace solutions within existing systems. + Collaborate with external vendors to leverage innovative tools and technologies to enhance service offerings. **The Person** + Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degrees and relevant certifications (TOGAF, ITIL) are preferred. + Minimum of 12 years of experience in IT architecture or operations, with a focus on AIOps and digital workplace solutions. + Proven track record in designing and implementing AI-driven and digital collaboration solutions in an IT service provider context. + Strong understanding of AIOps principles, machine learning, and digital workplace technologies. + Excellent analytical, problem-solving, and project management skills. + Strong communication and interpersonal skills for effective client and team collaboration. \#LPS **Additional Locations** : * Hong Kong * Hong Kong