**Description:** Welcome to Park Hyatt. A place where rare and unexpected pleasures are artfully woven into every stay and guests unlock unique and enriching moments. Situated in the heart of the city’s upscale shopping, cultural and beach destination Haeundae, Park Hyatt Busan is a luxurious, intimate and residential-style hotel for the sophisticated luxury traveler visiting Korea’s second largest city for business or leisure. The Front Office Manager is responsible for a memorable guest experience when it comes to the arrival as well as the departure. Throughout the guest stay, the Front Office Manager orchestras the smooth and efficient operation of the Guest Services Center, Concierge and Bell department, Reception counters. The duty includes the effective communication and collaboration with all other departments of the hotel, in particular towards the Housekeeping, Reservation and Engineering divisions. The Front Office Manager must possess strong communication skills and demonstrate leadership abilities. Confident interactions within guests and associates is a fundamental characteristic, no matter in person or remotely via telephone and or via written correspondences. **Qualifications:** + Extensive experience in Front Office or Rooms Division, including leadership responsibilities in a luxury or global brand hotel (Hyatt experience preferred) + Proven leadership with a strong service mindset, and excellent communication, problem-solving skills + Fluent in Korean and English, both spoken and written + Skilled in handling guest complaints and delivering effective service recover + Demonstrated ability to coach, mentor, and develop high-performing teams **Primary Location:** KR-Yeongnam-Busan **Organization:** Park Hyatt Busan **Job Level:** Full-time **Job:** Front Office **Req ID:** BUS000407 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.