At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Non-Standard **Job Sub** **Function:** Fixed Term Employee **Job Category:** Non-Standard **All Job Posting Locations:** Chiyoda, Tokyo, Japan **Job Description:** **Job Description** At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ . **Digital Channel Specialist (Contract Employee)** **Job Overview** The Digital Channel Specialist is responsible for managing the operations and execution of core digital channels, including email (SFMC), webinars, and third-party media. This role emphasizes streamlining operational processes, ensuring delivery accuracy, and maximizing engagement through optimized execution, while supporting performance tracking and continuous improvement. The Specialist collaborates closely with cross-functional teams to ensure smooth channel operations aligned with strategic objectives and best practices. **Key Responsibilities** Channel Strategy & Innovation Implementation + Support channel strategies that uphold principles of personalization, compliance, and customer experience, with a focus on operational excellence and high delivery rates. + Engage in strategic planning for channels by collaborating with Group Managers, Channel Leads, DCE, and the Omnichannel Group. + Assist in the optimization and scaling of email (SFMC), webinars, and third-party media operations through the introduction of new features, formats, and innovations based on external best practices and internal performance insights. + Handle daily tasks such as scheduling emails, managing segmentation lists, and updating data, ensuring all activities meet quality standards. + Regularly adjust and optimize email subject lines, preview texts, and delivery timing to improve open rates. + Maintain and improve operational standards and best practices to promote efficient workflows. + Work proactively with media partners and internal teams to facilitate campaign execution and resolve issues swiftly. + Collaborate with regional teams to ensure consistent channel operations and support effective customer engagement. Channel Operations & Performance Monitoring + Manage KPIs and performance metrics, creating dashboards to track progress and identify improvement opportunities. + Monitor key indicators such as open and click rates, and support the formulation and implementation of improvement initiatives. + Continuously optimize scheduling, targeting, and test strategies (A/B testing), applying learnings to future activities. + Analyze operational data to fine-tune delivery timing, targeting, and other tactical elements. Operational Efficiency & Issue Resolution + Quickly respond to and resolve delivery errors or technical issues, minimizing impact on results. + Troubleshoot system or platform issues to ensure stable operation. + Develop and update operational checklists and standard operating procedures to attain ongoing standardization. + Use data insights to identify problems early and implement corrective actions. + System & Tool Management + Oversee the setup and daily management of SFMC and other related tools. + Manage data, segmentation, and list updates regularly. + Propose process improvements to enhance operational efficiency and system stability. Stakeholder Collaboration & Reporting + Collaborate regularly with marketing teams, regional stakeholders, and external partners to share operational updates and resolve issues. + Provide periodic reports on KPIs and operational progress to promote transparency and continuous improvement. **Required Skills & Qualifications** + Hands-on experience managing email campaigns and digital channels (SFMC preferred). + Experience with webinar/webcast operations and third-party media execution. + Strong knowledge of scheduling, list management, and performance tracking. + Proven troubleshooting skills for technical issues. + Familiarity with data analysis tools and dashboard management. + Excellent problem-solving abilities and team communication skills. **Desired Experience & Skills** + Experience in digital operations within the pharmaceutical or healthcare industries. + Knowledge of marketing automation and data-driven marketing practices. + Global or regional operational management experience. ======================================================== 社内公募ガイドライン + 応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。 + 在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。 + 社内紹介を行う場合は、Career Hub上の“社内紹介制度の概要”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。