Develop and implement first-line quality assurance protocols and procedures to ensure that all process and governance are mee quality standards before delivery. Conduct regular inspections and assessments of processes, other required aspect from Agency to identify defects and areas for improvement at the initial stages. Collaborate with cross function teams to integrate quality assurance practices into daily workflows and ensure adherence to quality standards and streamline processes and eliminate inefficiencies that may impact quality. Analyze first-line quality metrics and data to identify trends, root causes of issues, and opportunities for improvement. Prepare and present first-line quality assurance reports to senior management, highlighting key findings, corrective actions, and recommendations. Foster a proactive quality culture by promoting awareness and understanding of quality standards among all employees involved in the first line of production and service delivery. Stay updated on industry trends, technologies, and regulatory changes to ensure the agency remains compliant and competitive in quality assurance practices. Work with 2nd line (Compliance) and 3rd line (Risk Management) to monitor and evaluate the effectiveness of quality assurance initiatives, making adjustments as needed to achieve desired outcomes Lead investigations into quality failures or product recalls, coordinating with relevant teams to implement corrective actions and prevent recurrence. Develop contingency plans to address potential quality issues that may arise in the BAU daily process. Other tasks assigned by Line Manager. Bachelor’s degree in a relevant field such as Business Administration, Finance, Insurance, Quality Assurance, or a related discipline. Minimum of 5+ years of experience in quality assurance in relevant roles within the life insurance industry. Strong understanding of life insurance products, regulatory requirements, and industry standards Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Ability to identify trends, root causes, and areas for improvement in quality assurance processes. Strong interpersonal skills to effectively collaborate with cross-functional teams and build relationships with clients.