Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Join our dynamic team and become a key player in ensuring seamless operations for cutting-edge workload automation applications! As a vital member of our support team, you'll provide round-the-clock assistance, guaranteeing uninterrupted service and swift issue resolution. Dive into the heart of our operations with 2nd level application support, addressing customer-reported issues and requests with precision and expertise.

Key Responsibilities:

24/7 Support: Provide continuous support for workload automation applications, ensuring uninterrupted service and timely issue resolution.Application Support: Offer 2nd level application support for customer-reported issues and requests, delivering expert solutions and guidance.Troubleshooting: Perform in-depth troubleshooting to resolve reported issues and requests based on key performance indicators (KPIs). Document solutions meticulously to enrich our reusable solution database.Daily Operations: Engage in daily operational tasks, including monitoring system performance, troubleshooting errors, and implementing corrections to maintain optimal functionality.Operational Excellence: Drive operational excellence by implementing continuous improvement initiatives aligned with industry best practices.Collaboration: Coordinate with various application teams to troubleshoot and resolve issues promptly, ensuring seamless communication and collaboration.Customer Support: Handle support queries from customers, providing timely and accurate responses to maintain high levels of customer satisfaction.Issue Escalation: Escalate complex issues to appropriate teams as needed and diligently track them through to resolution.Ticket Management: Utilize BMC Remedy SMT for efficient ticket handling and query management, ensuring all issues are logged, tracked, and resolved in a timely manner.Compliance: Ensure adherence to service level agreements (SLAs), quality standards, and delivery timelines to meet organizational goals.Global Collaboration: Work effectively with global teams, demonstrating flexibility and adaptability to meet the demands of a rotational 24/7 support schedule.

What We Offer:

Innovative Environment: Be part of a fast-paced, innovative environment where your contributions make a significant impact.Professional Growth: Opportunities for continuous learning and professional development.Collaborative Culture: A supportive and collaborative team culture that values excellence and teamwork.Competitive Compensation: Attractive compensation package and benefits.

Join us and be part of a team that thrives on excellence and collaboration! If you are passionate about technology, dedicated to providing exceptional support, and eager to work in a dynamic environment, we want to hear from you!

QualificationsBachelor's degree in Arts or Engineering, or equivalent practical experience.0 to 2 years of experience in IT systems support or related fields.Basic understanding and experience with workload automation applications isadvantageous.Familiarity with ITIL service management processes is a plus.Excellent oral and written communication skills.Ability to work well within a team and across global teams.Strong problem-solving and analytical abilities.Detail-oriented with a focus on delivering quality support services.Ability to manage workload effectively in a fast-paced, dynamic environment.Basic understating on what is SAP, Windows & Unix serverGood analytical and troubleshooting skills to resolve issues.Work experience in incident management support tool like BMC Remedy,Service Now.

Additional Information

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the worldJoin in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech worldOnsite opportunities: short-term and long-term assignments in worldwide officesEngage in our diverse training programs which surely help strengthen both your personal and professionalism13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal100% offered salary and mandatory social insurances in 2-month probation15++ days of annual leave + 1-day of birthday leavePremium health insurance for employee and 02 family membersFlexible working time and working modelLunch and parking allowance

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…